Are you Getting the Most Out of Your Virtual PBX?

Are you Getting the Most Out of Your Virtual PBX?

Today’s virtual PBX phone systems are powerful and productive, giving your employees the resources to get more done, quickly. But when purchasing and implementing a new system, it’s important to ensure you are taking the right steps to reap the many benefits they can provide. Otherwise, you may be wasting valuable time and resources.  To prevent making these costly mistakes during your move over to a new virtual PBX, consider these suggestions:

Choosing a Quality Provider

Likely the most important aspect of phone system implementation is making sure you are selecting a trusted provider to partner with. When you are evaluating your options, ask your potential providers a few questions regarding their level of services:

  • How is their network infrastructure designed? (Who owns it, who’s the service technician and who is the contact if an issue arises)
  • What’s the redundancy structure?
  • What is the recovery process?
  • Is there a soft switch? (Software used to bridge the network with the VoIP services)
  • Does the provider use any third-party services?
  • What is the notification process for new features or updates?
  • What’s involved in getting the system implemented?


The answers to these questions should identify the most qualified provider that will deliver the highest level of support and service with a new virtual PBX.

Selecting the Right Products

What is helpful for one organization, may go vastly underused at another. Ensure you have the right phone system for your particular business by identifying the features and functionality that will actually get used and will also increase productivity. Some of the options and features you will need to evaluate include:

  • Number of phone lines needed
  • Voicemail options
  • Conferencing options
  • Messaging/Chat Services
  • Email Notifications
  • Mobile call forwarding


Nothing is worse than making an investment into a new, robust system but then not understanding how to use the functionalities that you’ve paid for. After making the selection of the system you want as well as the provider who will be helping you implement it, team members should be assigned to learn how to use it. Those team members (likely your IT staffers) will then have the education necessary to train others to use it as well.

At Millennia Technologies, we partner with Mitel to deliver affordable and high-quality virtual PBX systems that increase productivity and convenience for businesses just like yours. Contact us today to see how we can help your business begin to experience the many benefits these VoIP systems can offer.