Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services. UCaaS features include enterprise messaging, presence technology, online meetings, team collaboration, telephony and video conferencing.
Let’s break it down even further.
Unified Communications (UC) integrates many communications such as phone, chat, and video conferencing. It enhances productivity and provides ways to interact across different communication channels.
“As a Service” (aaS) is a delivery model for cloud service and software. Unlike Software as a Service (SaaS), UCaaS is exclusive to communication tools and APIs.
An obvious reason why companies adopt UCaaS is to let their employees work anywhere. But there’s more to it than that. The problem UCaaS solves is the uncertainty from many separate, disparate communication apps. UCaaS brings VoIP, video conferencing, instant messaging, and collaboration tools together as one.
If you still have an on premise PBX you are living in the dark ages! It’s time to look a UCaaS to replace what you have.
Here are the primary components of UCaaS:
Voice: Phone service that includes call forwarding, call recording, and advanced call routing.
Video: One-to-one and multi-participant video conferencing for meetings with a personal touch. Guests can join via web conferencing.
Messaging: Internal team instant messaging that allows for individual and group-based real-time chat.
Collaboration: – Tools that enhance workplace collaboration with scheduling, messaging, and project management.
Cloud-based: – Hosted over the internet in a dedicated private cloud …