Unified Communications as a Service (UCaaS) is a cloud-based communications system that combines multiple tools or businesses and organizations. By integrating communications tools into one simple, accessible platform, companies and institutions can benefit from modern, interactive, effective network solutions. Communications are vital within the healthcare sector. In this article, we’ll discuss the advantages of using unified communications in healthcare.
Examples of unified communications services include:
Video calling (such as Zoom)
Collaboration tools (including Slack, Glip, and Microsoft Teams)
Examples of add-ons include:
IVR (interactive voice response)
The Top 5 Advantages of Unified Communications in Healthcare
Unified communications (UC) offers several advantages for organizations and providers that operate within the healthcare industry. These include:
Bringing Teams Together
The primary benefit of unified communications is bringing teams and departments together. This is increasingly important when remote work is becoming more commonplace and virtual services, including telehealth, are becoming more popular.
Using UCaaS is an effective means to facilitate seamless communication between individuals and groups, no matter where they are in the world. The healthcare sector extends far beyond conventional surgeries, clinics, and hospitals today, and communications systems must be flexible, adaptable, and agile. A 2022 survey revealed that almost 60% of medical practices managed hybrid workforces in 2021 (source).
Modern systems reflect employee mobility and cater to the demands of a diverse range of providers and organizations. Communication tools enable healthcare professionals to share documents …