As mobile technology increasingly blurs the traditional lines between personal computing and telecommunication, businesses are reaping the benefits of a cloud-based VoIP technological revolution to become more self-sustained and customer oriented. If you’re a business owner, CRM and phone integration can give your enterprise multiple advantages over using separate platforms.
No, this isn’t just about saving money; when VoIP telephone services work with CRM, your business stands a chance to take advantage of advanced CRM applications that provide all-around better customer service and also help in administration, decision-making, and raising greater revenue.
Why it’s necessary for phone and CRM to work together?
1. Automated tracking: When it comes to CRM, effectively recording information plays a key role for reference purposes. By knowing the customers and their interaction with your enterprise, you have the ability to cater to their needs and requirements accurately. VoIP & CRM integration can automatically track data such as date and time of the call, the information of the person who called, and its purpose.
This benefit not only reduces the chance of losing data that often happens in manual data entry but also saves you a lot of labor cost.
2. Better all-around management: From tracking calls to pop-up notepads, cloud-based VoIP phone integration manages your employee interaction with customers and sales in the easiest way possible. There is no need to collect handwritten notes or open the CRM system during every phone call because the integrated system knows when to open in notepad …