PBX System

A New VoIP System May Cause a Shift From CAPEX to OPEX

Finding ways to produce savings for a company heavily reliant on communication systems and networking can often seem challenging. However, the ability to run a phone system over the Internet, or Voice Over Internet Protocol (VoIP), clearly shows how traditional systems fare in comparison to the efficiency and savings of better tools. However, what also occurs when one introduces new technology platforms often includes ripple effects, and that’s where we get into the discussion about how to define the financials of an internet-based communication system.

Understanding CAPEX, OPEX, and VoIP

Historically, significant network changes and communications systems fell into the same bucket as infrastructure, which made them capital expenditures, or “CAPEX” for short. These costs frequently gained support through long-term financing, bond financing, or investment. They were rarely classified as operational expenses, or “OPEX” for short. Part of the reason tended to be due to accounting needs. Spreading the cost of an entire VoIP system change as a direct cost per unit produced or service provided was extremely hard, if not impossible mathematically, and then one had to explain that inflation to a client in pricing. Instead, most companies treated a VoIP charge as an overhead cost and built in the expense with an indirect rate added to a unit produced price via markup.

Why the Change?

With newer VoIP, you take away the old PBX hardware, then things become quite scalable financially. Because the service comes from a service provider, and the actual …

Intelligent Voice and Data Solutions: Benefits of “Find Me” Call Routing

The world of technology continues to explode around us, providing new ways to find and send information. And while many businesses today are working to create intelligent voice and data solutions that consolidate data handling, voice communication remains a necessary and important part of the equation.

The Modern PBX

Today, VoIP-based PBX systems have the capability of additional services versus just delivering a call. Because their fundamental structure is a component of a network, their service potential is only limited by what the system can provide. That means there are possibilities for not just voice delivery and the expected voicemail storage, but also the capability of adding additional services, such as Find Me/Follow Me features.

Find Me Options

With older systems, when a person wasn’t at their desk, it required another person to route the call to where the recipient would be. Doing so requires planning, scheduling, multiple phone numbers and a person managing the connection. With Find Me/Follow Me features in the phone system, numbers on VoIP PBX systems become mobile, and the ability to connect goes to wherever the recipient happens to be. Rather than an urgent call transferred to voicemail, which the recipient has to reconnect physically with the network to retrieve, the call routes to a variety of locations both in the system and externally. If a recipient is on the go, the desk number can be easily connected to a cell phone. And if the recipient is still unable to answer, the message can …

Why Invest in VoIP and a Small Business PBX System?

When making a business case for switching to a small business PBX system that works with the power of VoIP and the cloud, you may need some supportive evidence to convince the leaders of the company that it’ll be worth their time and the investment. The good news is, that there’s no shortage of information to showcase the enhanced productivity and ROI that switching to a small business PBX can provide. Here are five compelling figures:
1. Small businesses switching to a VoIP solution reduce the cost of their local calling expenses by up to 40%, and international calling savings averages 90%
Without VoIP, companies are required to use plain old telephone service (POTS) lines, which come with a hefty price tag for every minute spent on the phone. Those minutes add up quickly and typically result in a steep monthly bill, especially in the case of international calls. With VoIP, calls are made using the company’s internet connection, which removes the need for those costly POTS lines.
2. VoIP can cut startup costs for new businesses by up to 90%
With no need for phone lines and expensive and bulky traditional phone systems and hardware that can rapidly increase startup expenses, the cost savings are immediate.
3. Businesses see an average savings of 50-75% after switching to VoIP
Although this can vary depending on the organization, changing to a small business PBX system with VoIP provides an average cost saving of 50-75% on traditional …

Are you Getting the Most Out of Your Virtual PBX?

Today’s virtual PBX phone systems are powerful and productive, giving your employees the resources to get more done, quickly. But when purchasing and implementing a new system, it’s important to ensure you are taking the right steps to reap the many benefits they can provide. Otherwise, you may be wasting valuable time and resources.  To prevent making these costly mistakes during your move over to a new virtual PBX, consider these suggestions:
Choosing a Quality Provider
Likely the most important aspect of phone system implementation is making sure you are selecting a trusted provider to partner with. When you are evaluating your options, ask your potential providers a few questions regarding their level of services:

How is their network infrastructure designed? (Who owns it, who’s the service technician and who is the contact if an issue arises)
What’s the redundancy structure?
What is the recovery process?
Is there a soft switch? (Software used to bridge the network with the VoIP services)
Does the provider use any third-party services?
What is the notification process for new features or updates?
What’s involved in getting the system implemented?


The answers to these questions should identify the most qualified provider that will deliver the highest level of support and service with a new virtual PBX.
Selecting the Right Products
What is helpful for one organization, may go vastly underused at another. Ensure you have the right phone system for your particular business by identifying the features and functionality …