Call Center

7 Reasons You Might be Losing Customers

A business that is losing customers on a consistent basis is in trouble over the long haul. Customers are the lifeline of any organization. However, today’s business environment is characterized by high customer turnover due to stiff competition. If …

Flexibility Builds a Strong Contact Center

Like a great workout, a great call center functions best when it is tailored to your individual needs. Don’t let a stagnant call center slow you down, upgrade your contact center. Flex the muscles of your business and build …

The Features of ShoreTel for Call Centers

When it comes to business phone systems, very few companies can compare to the finesse of ShoreTel. Backed by a reliable uptime of more than ninety-nine percent, ShoreTel’s phone system is available in both on-premise and cloud hosted options. …