Call Center

7 Reasons You Might be Losing Customers

A business that is losing customers on a consistent basis is in trouble over the long haul. Customers are the lifeline of any organization. However, today’s business environment is characterized by high customer turnover due to stiff competition. If you’re losing customers and can’t figure out why, it’s time to take a good hard look at how you’re doing business.

1. Changing Too Many Players

Customers do not buy from companies but from people. Relationships are the lifeblood of a business, irrespective of its size. Therefore, to retain long-term customers, a company should not rotate salespeople, key contacts, or customer service representatives unless it has to. A business should foster any relationships forged by employees since they are rarely interchangeable.

2. Treating Existing and New Customers Differently

Offering incentives and discounts to only new customers may cause resentment among the existing ones. A business should think carefully about the carrots its offers new customers and ensure that it rewards existing ones equally – if not more. Although new clients have an immediate top-line impact, total sales to existing ones typically result in a greater impact on the business’ bottom line. And it’s always more cost effective to keep a customer than it is to earn a new one.

3. Focusing on Price Rather Than Value

Being a low-cost provider offers a competitive edge at first, but this strategy is difficult to sustain over the long haul. Instead, a business’ goal should be providing the best …

Flexibility Builds a Strong Contact Center

Like a great workout, a great call center functions best when it is tailored to your individual needs. Don’t let a stagnant call center slow you down, upgrade your contact center. Flex the muscles of your business and build a strong call center with the customizable features of the ShoreTel Flex Contact Center.

Everyone has different needs, and every business wants different results. The business looking to increase their ROI in the next 6 months doesn’t have the same needs as the business simply trying to land their first 100 customers. If your call center is at the heart of your business, it should be customized to fit your current needs, and have the ability to change as your business grows.

No matter the size of your business, or what size you want it to be, growth depends on customer satisfaction and customer satisfaction depends on positive customer interactions. Your customers don’t want generic messages and menus and you won’t grow if you’re applying the same solution to everyone. The right contact center solution can make it easy to personalize interactions and lead to higher customer satisfaction. Start seeing gains when you apply the following customizable solutions of Shoretel Flex for Contact Centers to your call center.
Developer Tools:
Don’t rely on an outside developer every time you need to make a change to your phone system. Flexible developer tools put the power of customization into the hands of the customer. Customize your contact center solution or build your …

The Features of ShoreTel for Call Centers

When it comes to business phone systems, very few companies can compare to the finesse of ShoreTel. Backed by a reliable uptime of more than ninety-nine percent, ShoreTel’s phone system is available in both on-premise and cloud hosted options. This means you can get all the tools needed to run a thriving call center, without spending a fortune.Here are just a few of the features that make ShoreTel’s phone systems worth considering for your call center.

Multiple deployment options: Since it’s available both on-premise and in a cloud-hosted solution, small and medium-sized businesses can now take advantage of a wide variety of amazing tools but with multiple pricing options.

Both options have their perks: the on-premise option gives you complete control over system maintenance while the cloud-based option lets ShoreTel work on the backend.

Call center packages: Stop worrying about purchasing individual phone systems for your business and call center needs. Get a complete solution with ShoreTel’s call center package. With features such as call recording and call history, to 3-way conference calling and voicemail to text conversion, you get it all with one, simple platform.

The package also gives you excellent integration options to partner up with otherpopular CRM programs including, NetSuite, Salesforce, Zen Desk, Microsoft Dynamics, and more.

Excellent customer service: ShoreTel doesn’t focus on “customer service,” but focuses on a broader term, “customer experience.” This means the support staff of the company takes a personal interest in your problems and provides you with cutting edge troubleshooting techniques …