Believe it or not, Voice Over Internet Protocol (or, ‘VoIP’ as it is more commonly referred to) is now 20-years-old. However, despite it’s two-decade presence in the market, many business owners are still confused as to what it does and how it can save them money and increase productivity.
In a survey conducted by Hello Operator, they found that nearly 71% of consumers couldn’t define what VoIP is without getting a contextual cue. And surprisingly enough, even though younger users are thought to be more “tech-savvy” than older users, the report indicates they aren’t any more knowledgeable about VoIP than their older coworkers.
Since it’s clear more people need to understand the wide-spread benefits of wholesale VoIP for business, let’s point out some important facts about the service:
What exactly is VoIP?
According to dictionary.com, they define VoIP as:
A technology or set of standards for delivery of telephone calls and other voice communications over the Internet, involving the conversion of analog voice signals to digital form.
Because calls are made over the Internet rather than traditional analog phone lines, this provides a great deal of opportunity for a reduction in IT and phone company costs as well as the ability to provide more enhanced communication features that were costly additions for the traditional, analog services.
Is it reliable?
According to the same Hello Operator study, the main concerns with implementing a low rate VoIP solution are reliability during a power outage and call quality.
As for power outages, the …