Banks and IP Telephony

In an increasingly competitive banking environment, customers desire nothing but the best. Banks must do everything within their capability to provide the best service possible. Since customer service can come in many forms, the banks have decided to focus on phone systems.

This is where the benefits of IP telephony come in with all the bells and whistles of internet-based communicative services. Financial institutions stand a better chance to improve their public communication with IP telephony than what they could have with circuit-based telephone network connections.
Banks and IP telephony – how they stand to benefit
Business happens fast when companies decide to move their communications to cloud systems. Financial service firms also reap the benefits of innovative cloud communication to improve their overall services and communication process.

Even though there are many ways in which banking can benefit from IP telephony, these are some of the most common ways this technology has affected banking:
1. No tolls and MAC charges
One of the common problems that many banks face even today pertains to adding, modifying, or removing an existing phone line (MAC) as the service provider has to be contacted in every case.  Phone companies charge based on each MAC and keep the bank waiting as they work according to their schedule.

This issue can be eliminated with IP telephony as the entire network can be setup in the cloud and scalable on-demand. There is no need to contact the service provider.  Nor wait for them to …

The 5 Best PBX Phone System Features for Businesses

When it comes to using any phone system features for your business, you need to be able to have some of the most powerful features available at your disposal. It comes down to being able to utilize the best possible features at any time to become more efficient. For PBX phone systems, there are certainly a wealth of options available. But what are the most popular features that businesses today love? Here are a four of the favorites:
1. Auto Attendant
With an auto attendant, your receptionist will have more time to work because there’s less time routing and re-routing callers to get them to the right place. The service points callers to the right extension or person by navigating them through a simple set of recorded options. Doing this means that fewer inbound calls need a live operator, saving the company both time and money.

2. Voicemail Transcription
Voicemail transcription takes your voicemail messages and puts them into text before sending them to you via email or text message. People find this option to be ultra convenient when it may not be an option to pull a phone out and listen to an entire message. If you can see the words written right in front of you, you can respond accordingly when it makes the most sense to do so.

3. Active Call Controls
When you think about the current VOIP options for a new phone system, some of the most powerful options include having the ability to control …

Are you Getting the Most Out of Your Virtual PBX?

Today’s virtual PBX phone systems are powerful and productive, giving your employees the resources to get more done, quickly. But when purchasing and implementing a new system, it’s important to ensure you are taking the right steps to reap the many benefits they can provide. Otherwise, you may be wasting valuable time and resources.  To prevent making these costly mistakes during your move over to a new virtual PBX, consider these suggestions:
Choosing a Quality Provider
Likely the most important aspect of phone system implementation is making sure you are selecting a trusted provider to partner with. When you are evaluating your options, ask your potential providers a few questions regarding their level of services:

How is their network infrastructure designed? (Who owns it, who’s the service technician and who is the contact if an issue arises)
What’s the redundancy structure?
What is the recovery process?
Is there a soft switch? (Software used to bridge the network with the VoIP services)
Does the provider use any third-party services?
What is the notification process for new features or updates?
What’s involved in getting the system implemented?


The answers to these questions should identify the most qualified provider that will deliver the highest level of support and service with a new virtual PBX.
Selecting the Right Products
What is helpful for one organization, may go vastly underused at another. Ensure you have the right phone system for your particular business by identifying the features and functionality …