Virtual PBX

The 5 Best PBX Phone System Features for Businesses

When it comes to using any phone system features for your business, you need to be able to have some of the most powerful features available at your disposal. It comes down to being able to utilize the best possible features at any time to become more efficient. For PBX phone systems, there are certainly a wealth of options available. But what are the most popular features that businesses today love? Here are a four of the favorites:
1. Auto Attendant
With an auto attendant, your receptionist will have more time to work because there’s less time routing and re-routing callers to get them to the right place. The service points callers to the right extension or person by navigating them through a simple set of recorded options. Doing this means that fewer inbound calls need a live operator, saving the company both time and money.

2. Voicemail Transcription
Voicemail transcription takes your voicemail messages and puts them into text before sending them to you via email or text message. People find this option to be ultra convenient when it may not be an option to pull a phone out and listen to an entire message. If you can see the words written right in front of you, you can respond accordingly when it makes the most sense to do so.

3. Active Call Controls
When you think about the current VOIP options for a new phone system, some of the most powerful options include having the ability to control …

Are you Getting the Most Out of Your Virtual PBX?

Today’s virtual PBX phone systems are powerful and productive, giving your employees the resources to get more done, quickly. But when purchasing and implementing a new system, it’s important to ensure you are taking the right steps to reap the many benefits they can provide. Otherwise, you may be wasting valuable time and resources.  To prevent making these costly mistakes during your move over to a new virtual PBX, consider these suggestions:
Choosing a Quality Provider
Likely the most important aspect of phone system implementation is making sure you are selecting a trusted provider to partner with. When you are evaluating your options, ask your potential providers a few questions regarding their level of services:

How is their network infrastructure designed? (Who owns it, who’s the service technician and who is the contact if an issue arises)
What’s the redundancy structure?
What is the recovery process?
Is there a soft switch? (Software used to bridge the network with the VoIP services)
Does the provider use any third-party services?
What is the notification process for new features or updates?
What’s involved in getting the system implemented?


The answers to these questions should identify the most qualified provider that will deliver the highest level of support and service with a new virtual PBX.
Selecting the Right Products
What is helpful for one organization, may go vastly underused at another. Ensure you have the right phone system for your particular business by identifying the features and functionality …