When it comes to using any phone system features for your business, you need to be able to have some of the most powerful features available at your disposal. It comes down to being able to utilize the best possible features at any time to become more efficient. For PBX phone systems, there are certainly a wealth of options available. But what are the most popular features that businesses today love? Here are a four of the favorites:
1. Auto Attendant
With an auto attendant, your receptionist will have more time to work because there’s less time routing and re-routing callers to get them to the right place. The service points callers to the right extension or person by navigating them through a simple set of recorded options. Doing this means that fewer inbound calls need a live operator, saving the company both time and money.
2. Voicemail Transcription
Voicemail transcription takes your voicemail messages and puts them into text before sending them to you via email or text message. People find this option to be ultra convenient when it may not be an option to pull a phone out and listen to an entire message. If you can see the words written right in front of you, you can respond accordingly when it makes the most sense to do so.
3. Active Call Controls
When you think about the current VOIP options for a new phone system, some of the most powerful options include having the ability to control …