8×8 Voice for Microsoft Teams is Here
Enterprises standardizing on Office 365 want to optimize ROI by adopting Microsoft Teams for all of their collaboration requirements as well. Many organizations, however, are concerned about the prospect of adopting the Microsoft Phone System and Calling Plans for Teams as a telephony solution, as it lacks the rich PBX feature set that enterprises are accustomed to as well as a global PSTN footprint with unlimited calling plans.
Enter 8×8 Voice for Microsoft Teams, an enterprise-grade, cloud-to-cloud, Direct Routing integration with the Microsoft Phone System, providing enterprise-grade telephony and global PSTN connectivity to customers that want to retain Microsoft Teams as their sole collaboration interface.
A PSTN presence in 38 countries and unlimited calling plans in 47 countries worldwide, run on the industry’s most reliable telephony communications platforms. So, 8×8 is your best choice to enable PSTN communications globally for your Teams users.
Unlike other vendors, we don’t use clunky bots, apps, or browser extensions that break the Teams user experience and cause maintenance nightmares for IT administrators. Continue Teams users to make and receive calls without altering their user experience in any way, whether they are web, desktop or mobile.
And with a simple centralized administrative interface, the configuration of Teams users on 8×8 requires only a few easy steps. Meaning your Teams users can begin taking calls on the 8×8 network in minutes.
All provided from one vendor running on one platform globally.
Amplify your Microsoft Teams investment
With 8×8 your employees can communicate on a single communications platform, whether they are Teams users or not. Meaning, your employees can connect and communicate using any device; whether it’s a physical phone, 8×8’s Virtual Office desktop or mobile client or Microsoft Teams.
But 8×8 is much more than just a leading telephony platform. You also get a rich set of third party applications. This includes native contact center support as well as comprehensive analytics for all your 8×8 calls.
Native business application integrations: 8×8 has native integrations with 35+ business applications, including several CRM applications such as Salesforce. Make and receive calls using Teams in your favorite CRM application. Attach call log information and links to any call recordings to your CRM record. See your CRM call history information right from within Teams.
Native contact center integration: With 8×8, there is no need to look for a separate contact center solution. We’ve got one and it works with Teams. Contact center agents can make and receive calls within Teams while leveraging all of 8×8’s Contact Center capabilities. This includes omni-channel interactions, workforce engagement management and robust analytics.
Analytics: 8×8 analytics provides key insights into all of your Teams calls made on the 8×8 platform. You can identify key trends across employees, teams and the company. And understand call patterns and customer behavior with speech analytics, make instant, impactful changes using real-time data. To help with decisions and evaluate and playback all business calls using one comprehensive analytics suite.
With 8×8 Voice for Microsoft Teams, you save time and money by getting all of the benefits of a global enterprise communications solution. Integrate Teams without the hassle of having to manage a communications infrastructure. And without requiring you to change your users’ Teams experience.
Contact us to learn more about the benefits of 8×8 Voice for Teams on our web site.
Author: Alain Mowad