Mitel

Mitel Now Offers Google Chrome App

Mitel, one of the world’s leading VoIP and unified communications solutions provider, has launched an integrated solution that aims to deliver the unified communications experience across Mitel Connect, G suite, and Google Chrome. This integrated solution for the Chrome web browser will let you save time and eliminate duplicate work.

Now, you can join a Mitel conference bridge, view the contact’s presence, and place and accept calls via Google Chrome’s Mitel Connect browser extension. This extension for chrome browser is available for both on-site and cloud users in the US and Canada.

 
Benefits of using Mitel Connect for chrome browser
Easy contact search: Now, you can merge Google and Mitel contacts in a single list for ease of search and reference. By using Connect’s extension, you’ll have all your contacts in a single place with no more than just a press of a few buttons.

Quick integration: Mitel’s Connect extension integrates with Google Chrome in just a matter of seconds. Just install the extension from Chrome Web Store to get the system up and running and receive new functionalities as they’re released.

Improve productivity: Thanks to integrated call control, users will now be able to place and accept calls on the fly, schedule and join events, and view presence from the web browser itself without having to switch between multiple screens.

No extra costs: Connect is available for chrome browser with Essentials, Standard, or Advanced service and product plans at no extra cost. This browser extension not only aims to solve your …

Mitel and The Boston Red Sox

Mitel and Millennia would like to welcome the Boston Red Sox to the world of Unified Communications. Yes, the 115-year-old baseball team based in Boston, Massachusetts, has chosen Mitel’s IP-PBX solution with integrated unified communications to carry forward the team’s communication systems.

This decision came after the organization felt that their existing telephony services, provided by Avaya, was starting to show their age with mounting costs of maintenance and failing reliability.

The club chose Mitel after deciding to explore modern telephony features to not only boost communications for staff but also improve their productivity and communication with the fans.
Why Mitel?
At the heart of the decision made by the Red Sox, there was a desire to shift towards a system that provides easy to manage solutions with little intervention from IT. So, the company began evaluating services offered by different vendors from the perspective of front office personnel, sales teams, season ticket holders, and even baseball scouting personnel.

Mitel eventually emerged as the ultimate choice because at the core of their design is a distributed architecture that is capable of delivering extremely secure network features across a multisite environment.

The telephony company’s key advantage aligned with the club’s desire to have easy-to-manage unified communications systems, and so this deal came to be. Brian Shield, vice president of IT for the Boston Red Sox said, “The goal for our new systems of communication is to improve efficiency and employee productivity, simplify maintenance, and reduce costs.”

He further went on to …

The Features of Mitel for Call Centers

When it comes to business phone systems, very few companies can compare to the finesse of Mitel. Backed by a reliable uptime of more than ninety-nine percent, Mitel’s phone system is available in both on-premise and cloud-hosted options. This means you can get all the tools needed to run a thriving call center, without spending a fortune. Here are just a few of the features that make Mitel’s phone systems worth considering for your call center.

Multiple deployment options: Since it’s available both on-premise and in a cloud-hosted solution, small and medium-sized businesses can now take advantage of a wide variety of amazing tools but with multiple pricing options.

Both options have their perks: the on-premise option gives you complete control over system maintenance while the cloud-based option lets Mitel work on the backend.

Call center packages: Stop worrying about purchasing individual phone systems for your business and call center needs. Get a complete solution with Mitel’s call center package. With features such as call recording and call history, to 3-way conference calling and voicemail to text conversion, you get it all with one, simple platform.

The package also gives you excellent integration options to partner up with other popular CRM programs including, NetSuite, Salesforce, Zen Desk, Microsoft Dynamics, and more.

Excellent customer service: Mitel doesn’t focus on “customer service,” but focuses on a broader term, “customer experience.” This means the support staff of the company takes a personal interest in your problems and provides you with cutting edge troubleshooting …

Introducing Mitel Summit

When it comes to business success, quick and efficient communication plays an integral part that cannot be ignored. This means the standards are set very high when it comes to choosing the right telephone provider as communication through a versatile platform ensures that the employees can work together while being connected to customers.

Mitel has been providing all in one communication solutions and platforms for many years, so they are experts in facilitating business communication. One such revolutionary platform recently launched by the company is Mitel Summit, a true CpaaS solution for developing voice and SMS apps.

 
What are the features of Mitel Summit?
This development platform makes it easy for anyone to seamlessly create SMS and voice apps as the infrastructure and maintenance are already taken care of. This allows you to focus on creating “the next big thing” instead of getting tied down managing the backend.

Summit is made by developers for developers making it extremely user-friendly. The app contains features that will help you excel and that are, likely, exclusive to this platform.

The Summit Editor Web IDE lets the user deploy the development process with just a few clicks. They can also use the Sublime Text package to make all the resources available locally so that they can be deployed as easy as a push of a button.
The app simulator of Summit makes it simpler to conduct pre-deployment testing as it eliminates the need of ever picking up the phone. All the user …

The Feature-Rich Mitel Connect Platform

Tired of outdated phone systems that don’t work as hard as you do? To keep your business going, you need employees who collaborate easily, will work with your CRM and ERP, be flexible and help you get stuff done. So, if your phone system were a prospective employee, would it make the cut or be fired before the end of the first week? Your phone system should function like an ideal employee. If you work with Mitel Connect, it can.

Check out the resume and find out if Mitel Connect should be your next hire.
What is Mitel Connect?
The Mitel Connect platform is an intuitive user interface that utilizes either an onsite, cloud or hybrid combination for seamless business communications. This engineering changes how businesses communicate with a new collaborative experience that focuses on uniting groups through their individual preferences. Companies can gain flexibility, mobility, and customer information through enhanced collaboration with employees, partners, and customers. All while lowering IT expenses.

This state-of-the-art solution works to simplify the way IT deploys, scales, secures and manages the phone system. The structure is designed to help companies grow and scale as their business needs change.
Connect’s features include:

Allows you to communicate according to your individual preferences with enhanced collaboration tools offering instant messaging, web and audio conferencing, desktop sharing, and point-to-point video
Can take your conversations from an IM, to a call, to an online meeting, to a web desktop share with or without video – with a single …

Millennia Technologies is Growing!

Here at Millennia Technologies, we have been excited about the growth and changes our organization has experienced recently. And we’re so thrilled about what’s happening that we’d love to share some of the exciting details with you!

As our partnership with Mitel has grown, our President saw opportunities for expansion in our technical and support side of the business. These changes are made to better service our loyal customers as our business continues to respond to our growth. Here are some of our staffing additions and product upgrades that are currently taking place:
New Director of Engineering and Technical Services (E&TS)
Robert Bonnell joins us with over two decades of experience as a technical director for one of the largest Orthopaedic private practices in the Mid-West, which was also among our first customers at Millennia Technologies. And in addition to 36 years of IT experience from both the customer and vendor perspective, he brings managerial, team development, and process improvement experience to our growing organization. Having been a Mitel customer for over 15 years, he also brings a unique customer advocacy perspective to the Millennia Technologies team.
Other E&TS Additions

Kim Taylor – Customer Advocate / Tier 1 support
Jamie Cushman, PMP – Project Manager

 

And the majority of our entire E&TS team has one or more Mitel certifications.

Millennia Technologies would also like to welcome back Sr. Telecommunications Systems Engineer, Becky Emerick! Becky has 6 IT Certifications and we are delighted to have such a talented individual back …

Using Mitel Communicator to Improve Business Communications

When it comes to operating in the current century, businesses are only able to get ahead if they are able to move and work as efficiently as possible. Not only are there countless ways to accomplish this with technology, but by tapping into the power of processes and systems these new technologies can create. One thing is for certain, however, when it comes to using something like a Mitel Communicator, there’s a tremendous amount of efficiency created at every step of the operation. Some of the following examples best demonstrate how a plethora of businesses are benefiting from using Mitel Communicator:

1. Boost Productivity and Teamwork Flexibility
In any organization, if decisions need to be made or people need to find answers and authorization for any reason, there is no time to delay. The Mitel Communicator provides actual solutions for communication lapses that are both quick and efficient. From instant messaging service and the ability to transfer voicemail right to text or email, you’ll never miss a message. Additionally, call routing services are convenient and easy-to-use with a few simple clicks.

2. Conferencing Tools
Face-to-face communication is always best, but when that isn’t possible, the next best thing is video conferencing. With a Mitel system, you are able to have secured and instant access to anyone with just a few clicks.

3. Convenience Matters
With the mounting business needs of today, the ability to turn any smart device or computer into a communication tool is a key …

Breaking Down the Features of Mitel Connect Cloud

First established in 1996, Mitel entered the phone market with its IP Telephony venture in 1998 at the beginning of the Internet explosion in office communications. Since that time, Mitel has expanded its offerings with its desktop management products, mobility services and connections, and cloud services some 20 years later. Today, Mitel Connect Cloud brings all of its past services to bear with the massive scalability of the cloud, allowing both small and large businesses to enjoy the same benefits, many of which were previously only available to enterprise-size systems.
Unified Communications at the Forefront
The key factor in Mitel’s Cloud design is a focus on unified communications. Instead of disparate systems and multiple individual units, Mitel’s approach aims at wrapping all of a company’s communication assets together into one woven system for seamless crossover and sharing. Further, Mitel’s latest features are expanding the same benefits to the mobility side, allowing connection and access to the same information databases and assets while company personnel are on the road, boosting productivity while traveling.

These mobile features include:

Worker location and presence along with traditional digital communications tools.
Seamless switching between databases of contacts, events, file information, and calendaring.
Multiple digital communication channel switching and management to control more than one conference at a time.
Agenda management tools and timers for meeting benefit control.
Intuitive app design for easy learning and adaption to mobile tools provided by Mitel for Cloud connecting.
Secure connection without the delay of VPN …

What Makes Mitel a Good Fit for Small Business?

Small businesses today are all different and unique in their ways. When shopping for a new phone system, each element of the business’s communication process becomes a factor in that decision. There are so many things to consider – VoIP or POTS? Cloud, hosted, or hybrid? And what about mobile compatibility? It can seem overwhelming right from the start. The good news is, we’re the experts on Mitel in Grand Rapids, and we can help narrow down the options within the Mitel products to help you see how it can be a perfectly customizable solution.

So, what makes Mitel a good fit for many small businesses? Here are a few key elements:
Simplistic Design
With options from cloud, onsite, and hybrid solutions, the Mitel platforms are leading the industry in customer satisfaction and low cost of ownership, which is appealing to most busy and cost-conscious small business owners. These communication systems meet the highest standards with regard to reliability, application integration, mobility, collaboration offerings, and applications. The idea is to provide an easy-to-use tool that gives employees the power to work faster and more conveniently from any location and on any device.
Choices, Choices
With Mitel Connect, you can choose if you want to deploy your IP phone system onsite, in the cloud with the Mitel data center, or use a hybrid combination of both. Whatever the decision, the solutions are designed to scale, grow, and change as business needs shift. You can also buy or …

VoIP Michigan Options: Why Work with a Michigan-Based Mitel Provider?

Small business leaders understand that just because an integrated system is easier to use doesn’t mean there’s lower quality technology backing up the system. In fact, the opposite is true. The highest technology available today is applied to fully integrate computer and communications technology for a user-friendly and comprehensive communications experience.

For an example, what if you wanted to only be contacted by email messages after 9 pm every night? When using Millennia and Mitel Michigan’s unified communications technologies, you can have everything from faxes to voice mail converted to email communications. This system uniquely unites your VoIP and computer systems in a simple format, where you can decide to switch to all text messages on your cell when you take the family out to the park, and you’ll never miss an urgent client email again.
Expand the Advantages
Just some of the features available allow you to communicate directly from their address books, receive client, customer, or patient history or updates on their PC screens just as a call from that person is coming in. It might be surprising how quickly the magic of that convenience becomes routine.

This unified communications system also assists your clients by finding you wherever you are – when you want them to – a feature that truly enhances the entire company’s ability respond and communicate effectively.

Cost efficiency is improved as well. When a small business has to upgrade by installing a new phone system, the initial upfront cost …

footer_logo

Millennia Technologies is a full-service voice and data solutions company for midsize to enterprise customers. Specializing in UCaaS , CCaaS , Cybersecurity , IoT , Voice , Cloud , and more. Our passion is firmly rooted in showing clients how well-designed data solutions can significantly accelerate business operations, and then celebrating their goal-shattering successes.