Here at Millennia Technologies, we have been excited about the growth and changes our organization has experienced recently. And we’re so thrilled about what’s happening that we’d love to share some of the exciting details with you!
As our partnership with Mitel has grown, our President saw opportunities for expansion in our technical and support side of the business. These changes are made to better service our loyal customers as our business continues to respond to our growth. Here are some of our staffing additions and product upgrades that are currently taking place:
New Director of Engineering and Technical Services (E&TS)
Robert Bonnell joins us with over two decades of experience as a technical director for one of the largest Orthopaedic private practices in the Mid-West, which was also among our first customers at Millennia Technologies. And in addition to 36 years of IT experience from both the customer and vendor perspective, he brings managerial, team development, and process improvement experience to our growing organization. Having been a Mitel customer for over 15 years, he also brings a unique customer advocacy perspective to the Millennia Technologies team.
Other E&TS Additions
- Kim Taylor – Customer Advocate / Tier 1 support
- Jamie Cushman, PMP – Project Manager
And the majority of our entire E&TS team has one or more Mitel certifications.
Millennia Technologies would also like to welcome back Sr. Telecommunications Systems Engineer, Becky Emerick! Becky has 6 IT Certifications and we are delighted to have such a talented individual back on our team.
We’ve also added Andy Meloche in recent months, who has been in the industry for 20 years and has immense IT and VoIP experience.
Millennia only hires the best in order to ensure the ultimate customer experience.
New Customer Management Tools
To help enhance our support process, we’ve implemented the ConnectWise Customer Management System, which includes a comprehensive customer database, electronic ticketing system, and customer web portal.
We’ve also added the use of the Smartsheet.com product, which is a cloud-based system that provides the customer with visibility into the progress of their new system deployment – creating access and convenience like never before. (Updated 4/24/17)