First established in 1996, Mitel entered the phone market with its IP Telephony venture in 1998 at the beginning of the Internet explosion in office communications. Since that time, Mitel has expanded its offerings with its desktop management products, mobility services and connections, and cloud services some 20 years later. Today, Mitel Connect Cloud brings all of its past services to bear with the massive scalability of the cloud, allowing both small and large businesses to enjoy the same benefits, many of which were previously only available to enterprise-size systems.
Unified Communications at the Forefront
The key factor in Mitel’s Cloud design is a focus on unified communications. Instead of disparate systems and multiple individual units, Mitel’s approach aims at wrapping all of a company’s communication assets together into one woven system for seamless crossover and sharing. Further, Mitel’s latest features are expanding the same benefits to the mobility side, allowing connection and access to the same information databases and assets while company personnel are on the road, boosting productivity while traveling.
These mobile features include:
- Worker location and presence along with traditional digital communications tools.
- Seamless switching between databases of contacts, events, file information, and calendaring.
- Multiple digital communication channel switching and management to control more than one conference at a time.
- Agenda management tools and timers for meeting benefit control.
- Intuitive app design for easy learning and adaption to mobile tools provided by Mitel for Cloud connecting.
- Secure connection without the delay of VPN accessing.
Mitel’s Cloud system also easily provides all of the traditional benefits of a cloud asset as well. This includes affordability with a system size and capability that matches the budget of the client versus having sunk costs just to have network access while lots of resources remain idle. It also provides the well-known scalability benefit where the system can easily match the size of the company’s demand and change as that same market changes over time. Further, the massive flexibility where modules and workrooms within the cloud can be created, modified and deleted as necessary by the client user offers the kind of granular control that can make a huge difference in both internal and external communications. Finally, the support provided by Mitel helps companies avoid having to maintain costly internal system infrastructure themselves, allowing companies to redirect their financial assets to activities more associated with their core goals.
The cloud continues to reinvent how communication happens in the workplace. As cloud-based development and design expands by players like Mitel, they will continue to disrupt traditional approaches to communication and rewrite the rules for networking, information sharing, and business operations.