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Entries by Richard Reiffer

The Features of Mitel for Call Centers

When it comes to business phone systems, very few companies can compare to the finesse of Mitel. Backed by a reliable uptime of more than ninety-nine percent, Mitel’s phone system is available in both on-premise and cloud-hosted options. This means you can get all the tools needed to run a thriving call center, without spending a fortune. Here are just a few of the features that make Mitel’s phone systems worth considering for your call center.

Multiple deployment options: Since it’s available both on-premise and in a cloud-hosted solution, small and medium-sized businesses can now take advantage of a wide variety of amazing tools but with multiple pricing options.

Both options have their perks: the on-premise option gives you complete control over system maintenance while the cloud-based option lets Mitel work on the backend.

Call center packages: Stop worrying about purchasing individual phone systems for your business and call center needs. Get a complete solution with Mitel’s call center package. With features such as call recording and call history, to 3-way conference calling and voicemail to text conversion, you get it all with one, simple platform.

The package also gives you excellent integration options to partner up with other popular CRM programs including, NetSuite, Salesforce, Zen Desk, Microsoft Dynamics, and more.

Excellent customer service: Mitel doesn’t focus on “customer service,” but focuses on a broader term, “customer experience.” This means the support staff of the company takes a personal interest in your problems and provides you with cutting edge troubleshooting …

Introducing Mitel Summit

When it comes to business success, quick and efficient communication plays an integral part that cannot be ignored. This means the standards are set very high when it comes to choosing the right telephone provider as communication through a versatile platform ensures that the employees can work together while being connected to customers.

Mitel has been providing all in one communication solutions and platforms for many years, so they are experts in facilitating business communication. One such revolutionary platform recently launched by the company is Mitel Summit, a true CpaaS solution for developing voice and SMS apps.

 
What are the features of Mitel Summit?
This development platform makes it easy for anyone to seamlessly create SMS and voice apps as the infrastructure and maintenance are already taken care of. This allows you to focus on creating “the next big thing” instead of getting tied down managing the backend.

Summit is made by developers for developers making it extremely user-friendly. The app contains features that will help you excel and that are, likely, exclusive to this platform.

The Summit Editor Web IDE lets the user deploy the development process with just a few clicks. They can also use the Sublime Text package to make all the resources available locally so that they can be deployed as easy as a push of a button.
The app simulator of Summit makes it simpler to conduct pre-deployment testing as it eliminates the need of ever picking up the phone. All the user …

The Feature-Rich Mitel Connect Platform

Tired of outdated phone systems that don’t work as hard as you do? To keep your business going, you need employees who collaborate easily, will work with your CRM and ERP, be flexible and help you get stuff done. So, if your phone system were a prospective employee, would it make the cut or be fired before the end of the first week? Your phone system should function like an ideal employee. If you work with Mitel Connect, it can.

Check out the resume and find out if Mitel Connect should be your next hire.
What is Mitel Connect?
The Mitel Connect platform is an intuitive user interface that utilizes either an onsite, cloud or hybrid combination for seamless business communications. This engineering changes how businesses communicate with a new collaborative experience that focuses on uniting groups through their individual preferences. Companies can gain flexibility, mobility, and customer information through enhanced collaboration with employees, partners, and customers. All while lowering IT expenses.

This state-of-the-art solution works to simplify the way IT deploys, scales, secures and manages the phone system. The structure is designed to help companies grow and scale as their business needs change.
Connect’s features include:

Allows you to communicate according to your individual preferences with enhanced collaboration tools offering instant messaging, web and audio conferencing, desktop sharing, and point-to-point video
Can take your conversations from an IM, to a call, to an online meeting, to a web desktop share with or without video – with a single …

Banking Card ATM

Banks and IP Telephony

In an increasingly competitive banking environment, customers desire nothing but the best. Banks must do everything within their capability to provide the best service possible. Since customer service can come in many forms, the banks have decided to focus on phone systems.

This is where the benefits of IP telephony come in with all the bells and whistles of internet-based communicative services. Financial institutions stand a better chance to improve their public communication with IP telephony than what they could have with circuit-based telephone network connections.
Banks and IP telephony – how they stand to benefit
Business happens fast when companies decide to move their communications to cloud systems. Financial service firms also reap the benefits of innovative cloud communication to improve their overall services and communication process.

Even though there are many ways in which banking can benefit from IP telephony, these are some of the most common ways this technology has affected banking:
1. No tolls and MAC charges
One of the common problems that many banks face even today pertains to adding, modifying, or removing an existing phone line (MAC) as the service provider has to be contacted in every case.  Phone companies charge based on each MAC and keep the bank waiting as they work according to their schedule.

This issue can be eliminated with IP telephony as the entire network can be setup in the cloud and scalable on-demand. There is no need to contact the service provider.  Nor wait for them to …

Millennia Technologies at The ShoreTelOne Conference

Millennia Technologies had the opportunity to attend the ShoreTelOne conference in Kissimmee, Florida at the Gaylord Palms Hotel and Resort December 5-8, 2016. The conference allowed for us to gain an enhanced understanding of new disruptive technology and the IP Telephony systems we implement. The conference served as an opportunity to learn more about future integrations, suggested verticals, and more about what is working when it comes to serving our customers the best way possible.

ShoreTelOne Conference Highlights:

With well over a 1,000 attendees, the ShoreTelOne Conference was a booming success.

Attendees learned about:

Strategic alignment opportunities with ShoreTel solutions
Networking with ShoreTel executives, industry analysts, customers, etc.
New ways to add value for customers
Actionable ideas for growing businesses into 2017 and beyond

Keynotes and Breakout Sessions  
The breakout sessions were hosted by ShoreTel reps speaking about specific verticals, new opportunities, disruptive technology and much more.

Attendees were privileged to listen to the CEO of ShoreTel, Don Joos, CMO, Mark Roberts, Senior VP, Eugenia Corrales, and even Guy Kawasaki, formerly of Apple, who gave a terrific speech on The Art of Innovation. The host for our keynotes was comedian Scott Bloom, which never allowed for a dull moment even between keynote speakers. The final night, ShoreTel hosted a 3 Doors Down concert where we had a chance to listen to some classic old jams, like Kryptonite.

 
Verticals and Technology

The $12B Disconnect in Healthcare which touched on the average 23% patient no-shows that take place in the U.S. and how having …

how financial institutions benefit from unified communications

5 Reasons Financial Institutions Can Benefit From Unified Communications

When it comes to banking, customers want nothing but the best from their community bank. With e-commerce transactions and mobile banking more popular than ever, customers expect top-notch service when they do go into a bank. Customers want speed, accuracy, and ease when solving their problems, which is why it has become even more important today for banks to have the best unified communications services.

Having the right phone system minimizes the chances of jeopardizing valuable customer relationships, and it also ensures that your bank employees are able to excel in their services in every possible way.
What are Unified Communications Services?
Let it be clear that unified communications are much more than just IP telephony—it is a sophisticated and robust information center that brings together phone, voice messages, and email services to provide optimal efficiency on all fronts.

At Millennia, we have the technology and expertise to equip your bank’s communication system with features that are a cut above the ordinary. This is why many community banks have put their faith in our phone system to help them achieve their goals. When we work with financial institutions on their unified communications solutions, these are the features we find they need for efficiency.
Essential Features that Every Bank’s Phone System Must Have
1. Easy deployment & scaling
Our distributed architecture follows a simple plug and play system that makes it easy to implement on our solid-state voice switches or on your servers in the form of …

Why VoIP and Credit Unions Work So Well Together

The credit union industry is rapidly expanding, which brings them to the need of being increasingly dependent on technology. VoIP can now offer remarkable features, and thus credit unions and the financial industry are starting to see how they stand to benefit by its utility.

No, it’s not just about better prices, scalability, and improved resiliency; it’s about many other features that VoIP brings to the plate that can truly make a business take off. So, what are the benefits of introducing a VoIP solution to credit unions?

Why VoIP solutions and credit unions work so well together

VoIP is maturing, and most of its initial problems have been rectified, making this technology ideal to implement for various industries. Businesses, like credit unions, require a high level of security and additional features apart from just regular phone calls at cheap rates.

Here are some of the excellent features that VoIP telephony offers

1. Voice to text: There can literally be dozens of instances where you may benefit from transcribing voicemails into text. Just think about it; a loud office environment, lack of time, and need for greater efficiency can all be reasons why one should prefer voice to text service. Luckily with VoIP solution, Voice to Text comes as a built-in feature.

Thanks to this technology, all your voicemails can be transcribed into text automatically and sent directly to your mail inbox. It can even help you save time by reading you the voicemails left on …

What are Carrier Services?

If you’re wondering about what the term “carrier services” implies, you’re not the only one. Every modern business has two things in common that help them to conduct business on a regular basis – the telephone and an Internet connection.

Even though most are aware of the brand names like AT&T, Century Link, etc. they do not know about the regional Internet and phone service providers. It is these service providers who are known as Internet carriers, and they form the backbone of the international brands that are widely recognized.
How do carrier networks work?
A carrier network, in simple terms, is proprietary infrastructure belonging to authorized telecommunication service providers like AT&T, Verizon, or Sprint as well as regionalized CLECS throughout the Midwest and the US.

Carrier networks are responsible for distributing a huge amount of data over great distances. The medium responsible for conveying long-distance communication is often known as the backbone, which is now often built around fiber optics. Internet service to individual business users can occur through fiber optics in most cases, but modes like wireless, cable and satellite Internet aren’t uncommon.
How can this benefit my business?
Take a look at the following advantages:

 Get robust features to stay connected with local phone services and voice lines to keep your business running smoothly.
 The dedicated networks can provide voice and/or data solutions that maximize efficiency and capacity while protecting critical data applications with top-notch security.
 Get high-speed Internet access ranging from cable connections to blazing fast fiber, managed solutions, and/or dedicated …

Top Cloud Trends 2017

There is no doubt that cloud computing has helped many enterprises transform themselves over the last half a decade. But according to experts, this technology is preparing to enter its second wave, beginning around 2017.

Both private and public cloud services hosted and built in corporate data centers will drastically change, and so will the experience of users in the wake of these VoIP trends of 2017. The market of cloud voip will accelerate even faster in the upcoming year as businesses are now seeking more efficiency to scale their resources better in order to serve customers.

As companies with big data centers, huge budgets, and complex applications look into the cloud as a viable platform to run core business applications, the future seems more than just bright.
Top cloud trends to look for in 2017
Forrester released some cloud computing predictions for the upcoming year that will dramatically change this technology and how businesses are affected by it. Keep reading this article to know more.

1. Buyers will save money in many ways

Forget pay-per-use; the New Year is expected to be a revolutionary time period for cloud computing that would make this technology reach out to a greater audience. More businesses will be able to afford cloud voip as the services become more cost-efficient and more diverse to suit specific business models.

2. Expensive private cloud suites will go on a decline

It is expected that more and more enterprises will eventually shun large and costly private cloud software suites …

DOES YOUR PHONE WORK WITH YOUR CRM?

As mobile technology increasingly blurs the traditional lines between personal computing and telecommunication, businesses are reaping the benefits of a cloud-based VoIP technological revolution to become more self-sustained and customer oriented. If you’re a business owner, CRM and phone integration can give your enterprise multiple advantages over using separate platforms.

No, this isn’t just about saving money; when VoIP telephone services work with CRM, your business stands a chance to take advantage of advanced CRM applications that provide all-around better customer service and also help in administration, decision-making, and raising greater revenue.
Why it’s necessary for phone and CRM to work together?
1. Automated tracking: When it comes to CRM, effectively recording information plays a key role for reference purposes. By knowing the customers, you have the ability to cater to their needs and requirements accurately. VoIP & CRM integration can automatically track data such as date and time of the call, the information of the person who called, and its purpose.

This benefit not only reduces the chance of losing data that often happens in manual data entry but also saves you a lot of labor cost.

2. Better all-around management: From tracking calls to pop-up notepads, cloud-based VoIP phone integration manages your employee interaction with customers and sales in the easiest way possible. There is no need to collect handwritten notes or open the CRM system during every phone call.  This is because the integrated system knows when to open notepad for your employees …

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Millennia Technologies is a full-service voice and data solutions company for midsize to enterprise customers. Specializing in UCaaS , CCaaS , Cybersecurity , IoT , Voice , Cloud , and more. Our passion is firmly rooted in showing clients how well-designed data solutions can significantly accelerate business operations, and then celebrating their goal-shattering successes.