Unified Communications

How Unified Communications & IT Solutions Can Help Attract Millennials

Millennials are taking over the world, and not just only in a figure of speech. There are more millennials in the current workforce than any other generation, and it’s estimated that they will constitute roughly 75% of the global workforce by 2025. From inventing new IT solutions to pushing boundaries in marketing, the young workforce is doing it all!

The go-getter mindset millennials possess is the result of growing up with ever-evolving technology. It is a fact that this generation is the first to have used cell phones, computers, tablets, laptops, and other gadgets to complete day-to-day tasks.

The technological expertise they have developed over the years can be a boon for corporations, but only if they truly adapt to the “millennial attitude.” Unified communications can play a significant role in utilizing this tech-savvy crowd to their maximum potential due to all its benefits.

How unified communications can attract millennials:

1. By encouraging virtual relationships

Millennials grew up building virtual relationships all their life. From the days of dial-up internet and Rediff mail chat rooms to the ongoing dominance of Facebook and Snapchat, millennials have managed to find a place among them all. Naturally, they are more comfortable in dealing with virtual relationships that involve tweeting, texting, WhatsApp, social media, and what not.

So, if you want to attract the best pool of millennial employees, it’s important to provide them modern communication options such as web chat, video conferencing, etc. Millennials want to work with …

What is VoIP & How Does VoIP Work?

As the way we communicate changes and new ways to communicate appear every day, the tools we use to take advantage of those new methods also change. Today, if you are looking for communication systems for your business, you can’t go anywhere without hearing the term VoIP. And while this term has already become well known among industry professionals, you might be wondering exactly how VoIP works. Let’s break it down.

 
What is VoIP? How does VoIP work?
VoIP stands for Voice over Internet Protocol. Also known as IP Telephony or Internet Telephony,

it’s simply an alternative way to make phone calls, without a legacy phone. Or a phone line.

To get technical, VoIP takes analog audio signals (like your voice on a call) and turns them into digital data that can be transmitted over the internet. This makes it possible to connect phones over your internet connection or make calls from your computer, completely bypassing the phone company.

Since VoIP hit the market, carriers completely devoted to this service, like Vonage, are steadily growing and carriers like AT&T are adapting their services.

While these are the basics of VoIP, there’s a little more to it than logging on to Skype and making a call. Behind the invention that has the potential to completely replace the traditional phone system are different types of services and calls and different options you can add to your VoIP service.

 
VoIP Options
ATA: An Analog Telephone Adaptor allows you to connect a standard phone to your computer …

4 Video Conference Mistakes and How to Avoid Them

New advancements in video conferencing tools and software has helped businesses improve productivity, efficiencies, and communication with clients and between team members. When location is no longer a barrier to communication, the possibilities for collaboration are endless. But, as with all new technologies, video conferencing can bring certain headaches. We’ve all experienced, or at least have heard of, the dreaded Zoom meeting where an unexpected error occurs and the meeting is painfully cut short.

Technology fails, and when it does, it can cost you business. So, when it matters most, don’t let your video conference fail you or your business. When you invest in the right unified communication solution, you can avoid the following video conference fails.
Fail #1: Forgotten Call-in Numbers or Passcodes
When it’s time to hop on a conference call, it should be a simple process. But some video call services come with lengthy call in numbers or require you to enter a multi digit passcode before you can even enter the meeting. If your clients are on the go, there’s nothing more frustrating than losing the email or invite, or entering the wrong password. Your video conference software should allow you to quickly schedule a video meeting with your client and let multiple users join with a simple click.
Fail #2: Hard to Use equipment
Your video conference software should be easy to use, but all too often, that’s not the case for most business. Bulky video equipment, complicated switch …

Unified Communication for Your Startup

Startups are innovative. They find success by solving a common problem with a not-so-common solution. So, it’s only fair that they would strive to provide an innovative experience for their customers. But, there are many things that often hold startups back from offering advanced solutions in every aspect of their business. They are often low on funds, lack a professional office space and don’t have mass amounts of resources at their disposal to take advantage of when issues arise.

So, the tools they do use and invest in, like those meant to help them communicate with each other and their customers, need to work as hard as they do. Intelligent voice and data solutions as part of unified communications can offer that.

A hosted VoIP solution for startups can connect employees, is backed by expertise, can help them communicate with their customers and each other, and has the capacity to grow when needed.

VoIP offers a communication solution that is scalable and mobile, just like most startups.
Beyond the Phone
While many startups stick with cell phones to save money, this means offering personal numbers to customers, and many just aren’t willing to do that. And, a hosted VoIP solution offers more than simply the ability to make phone calls. Intelligent voice & data solutions mean call processing but also video conferencing, instant messaging, mobility, online collaboration and more.

A unified communication system allows startups to take a simple phone and turn it into a complete communication center while staying true to their …

Flexibility Builds a Strong Contact Center

Like a great workout, a great call center functions best when it is tailored to your individual needs. Don’t let a stagnant call center slow you down, upgrade your contact center. Flex the muscles of your business and build a strong call center with the customizable features of the Mitel Flex Contact Center.

Everyone has different needs, and every business wants different results. The business looking to increase their ROI in the next 6 months doesn’t have the same needs as the business simply trying to land their first 100 customers. If your call center is at the heart of your business, it should be customized to fit your current needs, and have the ability to change as your business grows.

No matter the size of your business, or what size you want it to be, growth depends on customer satisfaction and customer satisfaction depends on positive customer interactions. Your customers don’t want generic messages and menus and you won’t grow if you’re applying the same solution to everyone. The right contact center solution can make it easy to personalize interactions and lead to higher customer satisfaction. Start seeing gains when you apply the following customizable solutions of Mitel Flex for Contact Centers to your call center.
Developer Tools:
Don’t rely on an outside developer every time you need to make a change to your phone system. Flexible developer tools put the power of customization into the hands of the customer. Customize your contact center solution or build your …

How Mitel Connect Can Make Your Day With Intelligent Voice & Data Solutions

There aren’t enough hours in the day, and sometimes those precious hours are eaten up by, well, life. An important meeting gets hijacked by car trouble, or kids get sick on a day you just can’t be away from the office. Well, with Mitel Connect’s intelligent voice and data solutions, you don’t ever have to be away from the office.

When you can’t afford to halt work when obstacles pop up, you need a communication system that will adapt with you and keep you moving forward. With robust features like conferencing and collaboration and flexible mobility between devices, you can stay connected when it matters most.

Find out all the ways Millennia, as a Midwest Mitel provider can take you through your day, no matter what life throws at you.
Late to work? Don’t miss the meeting.
Don’t let a faulty alarm ruin that early morning meeting. When life throws you behind, stay ahead with Mitel Connect’s conferencing and collaboration tools. The calendar feature will remind you of upcoming meetings and allow you to join a conference right from your mobile phone. Share a presentation by pulling from Dropbox and hit the mark without leaving your bedroom.

 
On the Move? Stay Connected.
Whether you’re bouncing back and forth between your desk and a coworker’s desk, or you’re running kids to school or managing car trouble, with Mitel Connect, you’re not anchored to one spot. With one click, you can transfer a call from your desk phone to your personal mobile …

The Pros and Cons of BYOD

In a world where technology is constantly changing and evolving, it can be almost impossible to keep up with the latest shifts and trends, especially for large companies managing complicated systems. But, it’s much easier for individuals to stay on top of the latest trends, and they often do.This is why, more and more, employees like using their own devices at work rather than relying on technology that may be outdated or hard to use. This desire has fueled a trend called Bring Your Own Device (BYOD).

The BYOD to work movement is taking the enterprise by storm and doesn’t show any signs of slowing. This new movement is often more productive and cost-effective for companies, but not always. There are a lot of perks to the BYOD movement, but also a lot of risks.

Before you put a BYOD plan in place, explore some of the Pros and the Cons of BYOD in 2017.
Pros of BYOD
Some of the more obvious perks to a BYOD environmentcircle around employee satisfaction. Workers know their own devices, they like them, they want to use them. When they are allowed to use their own devices, rather than an outdated or unfamiliar device provided by their company, they are happier.

But the perks go beyond happy employees. They also tend to be more productive on their own devices. They can share information faster and easier, work faster, and when they have their devices on them all the time, they can work …

Mitel Now Offers Google Chrome App

Mitel, one of the world’s leading VoIP and unified communications solutions provider, has launched an integrated solution that aims to deliver the unified communications experience across Mitel Connect, G suite, and Google Chrome. This integrated solution for the Chrome web browser will let you save time and eliminate duplicate work.

Now, you can join a Mitel conference bridge, view the contact’s presence, and place and accept calls via Google Chrome’s Mitel Connect browser extension. This extension for chrome browser is available for both on-site and cloud users in the US and Canada.

 
Benefits of using Mitel Connect for chrome browser
Easy contact search: Now, you can merge Google and Mitel contacts in a single list for ease of search and reference. By using Connect’s extension, you’ll have all your contacts in a single place with no more than just a press of a few buttons.

Quick integration: Mitel’s Connect extension integrates with Google Chrome in just a matter of seconds. Just install the extension from Chrome Web Store to get the system up and running and receive new functionalities as they’re released.

Improve productivity: Thanks to integrated call control, users will now be able to place and accept calls on the fly, schedule and join events, and view presence from the web browser itself without having to switch between multiple screens.

No extra costs: Connect is available for chrome browser with Essentials, Standard, or Advanced service and product plans at no extra cost. This browser extension not only aims to solve your …

Mitel and The Boston Red Sox

Mitel and Millennia would like to welcome the Boston Red Sox to the world of Unified Communications. Yes, the 115-year-old baseball team based in Boston, Massachusetts, has chosen Mitel’s IP-PBX solution with integrated unified communications to carry forward the team’s communication systems.

This decision came after the organization felt that their existing telephony services, provided by Avaya, was starting to show their age with mounting costs of maintenance and failing reliability.

The club chose Mitel after deciding to explore modern telephony features to not only boost communications for staff but also improve their productivity and communication with the fans.
Why Mitel?
At the heart of the decision made by the Red Sox, there was a desire to shift towards a system that provides easy to manage solutions with little intervention from IT. So, the company began evaluating services offered by different vendors from the perspective of front office personnel, sales teams, season ticket holders, and even baseball scouting personnel.

Mitel eventually emerged as the ultimate choice because at the core of their design is a distributed architecture that is capable of delivering extremely secure network features across a multisite environment.

The telephony company’s key advantage aligned with the club’s desire to have easy-to-manage unified communications systems, and so this deal came to be. Brian Shield, vice president of IT for the Boston Red Sox said, “The goal for our new systems of communication is to improve efficiency and employee productivity, simplify maintenance, and reduce costs.”

He further went on to …