New advancements in video conferencing tools and software have helped businesses better connect with clients, get more done and do more, faster. When location is no longer a barrier to communication, the possibilities for collaboration are endless. But, as with all new technologies, video conferencing can bring certain headaches. Technology fails, and when it does, it can cost you business. So, when it matters most, don’t let your video conference fail you or your business.
When you have the right unified communication solution, you can avoid the following video conference fails that can cost you business.
Fail #1: Forgotten Call-in Numbers or Passcodes
When it’s time to hop on a conference call, you don’t have time to be forgetful. But some video call services come with lengthy call in numbers or codes you need. Forgetting that number, losing the email or invite, or entering the wrong password can hurt your image, make you late and damage your relationship with the person on the other end of the call. When you don’t have numbers to remember, you can log on faster. Your video conference software should allow you to quickly schedule a video meeting from within your client and let multiple users join with a simple click.
Fail #2: Hard to Use equipment
How many times have you been in a meeting and no matter how much you tried to prepare, when it was time to log on a cord was in the wrong spot or a switch was turned to the wrong setting and you had to start all over with the client waiting for you to log on. With ShoreTel ConnectCloud there’s no bulky video equipment. Simply log on with your phone or computer. No need to call IT, no need to spend money to repair damage equipment. Just get on the call.
Fail #3: Pixelated or Poor Quality Video
What’s the point of a video conference if you can’t see the people you are chatting with? The ability to read facial expressions and body language is a huge advantage of face-to-face meetings, and video conferencing allows us to utilize this advantage even if you’re not in the same location. But a poor connection can take away that advantage causing a pixelated image, or cut off viewing completely. Don’t lose the advantage of video because of a poor connection. With ShoreTel Connect Cloud, you can count on HD video quality over a secure connection. Our signaling and media channels are authenticated and encrypted to ensure you have a secure video connection at all times.
Fail #4 Stranded Without a Computer
You’ve got a big conference call scheduled with prospective clients and, of course, your car chooses today to break down. Don’t let an unforeseen obstacle keep you from your doing your job. Connect’s mobile app allows you to log on to a call using your cell phone. No matter what tool the rest of the parties are using, you can join the call over local wifi or cellular networks. So get your car fixed AND get on that call.