How a Hosted VoIP Solution Can Increase Revenue

If you’re considering hosted VoIP for your business, you’ve probably heard all about how it can save you money. With little hardware and no maintenance, the lower cost is a major selling point. But what about all the ways that a hosted VoIP solution can help you earn money? In this blog we’ll take a look at some VoIP features that drive better sales, customer service, and more.
1. Better Routing Means Better Customer Service
There are so many reasons why customers call businesses: sales, questions, complaints, order or account inquiries, and more. And depending on the size of your company, you might have different people addressing different calls. When a customer needs to be rerouted several times to answer his or her question, it can be frustrating for both the customer and the representatives. Hosted VoIP solutions have highly customizable and intuitive routing features that make it easier to get the right person straight from the start. If a customer receives fast, knowledgeable support, they’re more likely to stay happy and come back for more business.

2. Multiple Phone Numbers Give Customers Options
Companies that do any amount of business outside their local area know the importance of a phone number. If all they have is a local number, are they deterring potential long distance and international customers because they don’t want to pay hefty phone bills? With VoIP, in most cases you can keep the number that people are already familiar with, while adding features such as …

Do You Need a Cloud Consultant?

Cloud computing has become so pervasive in technology today that you may be using it without realizing. Everyday processes such as file storage and sharing or backing up the data on your phone use the cloud, but its capabilities go far beyond that. Migrating business applications to the cloud can not only save you money on internal data solutions but also enable your business to be flexible and scalable without a strain on your budget. And if you’re not quite sure what that means, don’t worry – a cloud consultant can help.
Cloud Consultants Mean Tailored Data Solutions
A rapidly advancing technology such as cloud computing can be confusing, and if you’re starting to get lost researching solutions, you’re not alone. While migrating to the cloud has many benefits, it can be frustrating and potentially costly if not done correctly. But don’t let that dissuade you: there are new IT specialists on the block, and they’re here to solve your cloud woes.

Cloud consultants have a different set of goals and values from traditional IT specialists. Old school IT is more or less about hardware, whether it be maintenance of devices and servers or upgrading and introducing newer, better tech. That’s not to say traditional IT doesn’t handle business software and network needs, but its goal is to acquire and sustain technology things that the business needs. Cloud consultants bring a different perspective to the IT table.

Because the cloud enables you to pay for only what …

4 Concerns about Hosted VoIP Solutions

Cloud technology is booming, and for all the right reasons. This technology is efficient, scalable, and provides cost-effective storage and communication solutions to businesses. Despite more and more small businesses jumping the gun to adopt VoIP, some business owners just refuse to see its advantages.Their reluctance usually stems from a lack of awareness, coupled with misinformation that they may have gathered from various sources. In this guide, we are going to make an effort to demystify VoIP and present a clear picture of how hosted VoIP solutions can mean profits for the business.

Here are answers to some of the popular questions that small business owners ask about hosted VoIP:
Concerns About Hosted VoIP Solutions
Q. Is cloud communication completely secure?

A. When executives think about switching to a cloud-based communication platform, the first thing that comes to their mind is the possibility of things going wrong. Whether it is outsiders stealing a phone and hacking into their network or eavesdropping and unauthorized international calls, these are some of the risks that can cost a business dearly.

The good news is that sophisticated VoIP phones consist of unique digital signatures built into their firmware. The signatures are restricted and cannot be rewritten, which puts a limit on the capacity of someone hacking the system to eavesdrop or disrupt calls. Moreover, these systems encrypt signaling information that prevents hackers from getting vital details.
Q. Do I have full control over my phone systems?
A. Yes, just because you are opting for hosted …

Why Your Startup Should Be In The Cloud

Very few startups have the luxury of starting out big. After all, funding comes rolling in only when the startup has proven itself to have profit potential. Think of all the multinational enterprises like Facebook, Google, Apple, etc. – all of them started from a garage and went on to become global phenomenon’s worth millions!

If you happen to run a startup company, team coordination and communication is vital. But how do you effectively communicate with your team members when there is no office space to unite them together? This is where cloud technology can come into play.

If you didn’t know already, startups and cloud phones are a huge thing now! And rightly so because of all the benefits this technology provides. Keep on reading to learn why your new business should use cloud technology. Pronto!
Why should you adopt cloud?
There has perhaps been no startup that didn’t benefit from simple and effective communication. Communication is now at the core of every modern business, and it needs the functions of the latest technology to grow.

Startups that utilize features of VoIP have the upper hand because they can reap the benefits of things that expand far beyond making and receiving calls. From instant messaging to video conferencing; from auto call response to voice to text conversion, the benefits offered by this technology are abundant.

These IP PBX phone systems can allow growing businesses to overcome multiple obstacles via an all-in-one solution that even costs less than other …

Top Cloud Trends 2017

There is no doubt that cloud computing has helped many enterprises transform themselves over the last half a decade. But according to experts, this technology is preparing to enter its second wave, beginning around 2017.

Both private and public cloud services hosted and built in corporate data centers will drastically change, and so will the experience of users in the wake of these VoIP trends of 2017. The market of cloud voip will accelerate even faster in the upcoming year as businesses are now seeking more efficiency to scale their resources better in order to serve customers.

As companies with big data centers, huge budgets, and complex applications look into the cloud as a viable platform to run core business applications, the future seems more than just bright.
Top cloud trends to look for in 2017
Forrester released some cloud computing predictions for the upcoming year that will dramatically change this technology and how businesses are affected by it. Keep reading this article to know more.

1. Buyers will save money in many ways

Forget pay-per-use; the New Year is expected to be a revolutionary time period for cloud computing that would make this technology reach out to a greater audience. More businesses will be able to afford cloud voip as the services become more cost-efficient and more diverse to suit specific business models.

2. Expensive private cloud suites will go on a decline

It is expected that more and more enterprises will eventually shun large and costly private cloud software suites …

How Cloud Technology Aids the Healthcare Industry

It’s important for the healthcare industry to utilize technologies to their maximum possible extent for the welfare of the patients they serve. While there are still various healthcare sectors that are largely dependent on pen and paper method of record keeping, a vast majority of other industries are slowly moving towards adopting digital information storage.

Cloud Technology within healthcare is no longer in its infancy, and is now globally engaged in the modernization of operations. From helping in storing significant amounts of data to facilitating easy data sharing among hospital employees, the benefits of implementing this technology is unparalleled.

Cloud technology – the Best Implementation Practices
The most crucial aspects in the healthcare industry are security, ease of availability of data, confidentiality, long-term data preservation, and data traceability. Since quite a large portion of challenges faced by this industry are related to IT, the cloud can come into play both in clinical and non-clinical applications according to the needs of the organization.

For clinical use, the deployment of the cloud should take place in either a private or hybrid cloudas they require the most extreme level of precautions. The non-clinical application would suit just fine under a public cloud deployment model, as the need for security and exchange of information is not as critical.

Cloud has helped healthcare companies overcome different challenges while cutting down costs in the process. So, it’s essential that you choose the model that best fits your particular industry needs.

Advantages of Cloud …

Understanding the Facts: Is the Cloud Safe?

We are living in a technological era where we are constantly gaining access to some of the most advanced and innovative technologies that make our lives better and easier.

While these advancements do bring us a lot of benefits, there’s one question that always surrounds these developments: are they really safe? And included in those concerns is the popular and growing trend of Cloud technology use.

This incredible technology allows us to store our data remotely rather than storing them on our personal computers. This substantially cuts IT costs while speeding up operations dramatically. And while Cloud technologies do bring a ton of benefits, do they also come at the expense of privacy?
Take Precautions to Protect Your Business
The Co-founder of Apple, Steve Wozniak, recently expressed his concern over “everything going to the cloud.” He also said that we might face a lot of privacy issues and troubles in the next five years due to this trend. One of the most real and persistent fears regarding Cloud computing is the possibility of data loss and theft. But when you understand the risks and prepare a disaster recovery plan, you can still experience the benefits of the cloud with protection in place.

Let’s take a look into some of the most common risks associated with Cloud computing:

Data Breach: One of the most common risks of working in a cloud-based environment is the possibility of a data breach. Many of the poorly-designed and associated applications can actually …

Cloud Storage Solutions: What’s a Cloud Container?

Cloud containers are best defined as a technology that better optimizes resources consumed by an application. This then becomes a smarter way to run a single application by not eating into the memory, disk space, and processing power – thus maintaining a proper balance in the allocation of resources. Cloud containers are a popular talking point in the IT sector right now as major companies such as Facebook, Google, and Microsoft are increasing their usage.

Containers are easy to deploy, streamlined, and provide a secure method when implementing certain infrastructure requirements. It’s also more efficient than hardware virtualization, as it provides the necessary computing resources as if it’s the only one running in the Operating System.
How is a Cloud Container Different?
Cloud containers differ from virtual machines due to their minimalist nature and user-friendly mode of deployment. You don’t need to install an entire OS to the container and neither do they need a host server’s virtual copy of the hardware to perform. Containers operate with the bare minimum amount of resources, which means you can deploy containers on a server 2 to 3 times as much in comparison to virtual machines.

Speaking of user-friendly deployment, cloud containers are also highly portable and can be deployed to multiple servers at an extremely quick pace. You can implement a container in two ways: either by downloading a pre-made image, or creating the image yourself. From the perspective of software, the fast deployment aspect …

Using Mitel Communicator to Improve Business Communications

When it comes to operating in the current century, businesses are only able to get ahead if they are able to move and work as efficiently as possible. Not only are there countless ways to accomplish this with technology, but by tapping into the power of processes and systems these new technologies can create. One thing is for certain, however, when it comes to using something like a Mitel Communicator, there’s a tremendous amount of efficiency created at every step of the operation. Some of the following examples best demonstrate how a plethora of businesses are benefiting from using Mitel Communicator:

1. Boost Productivity and Teamwork Flexibility
In any organization, if decisions need to be made or people need to find answers and authorization for any reason, there is no time to delay. The Mitel Communicator provides actual solutions for communication lapses that are both quick and efficient. From instant messaging service and the ability to transfer voicemail right to text or email, you’ll never miss a message. Additionally, call routing services are convenient and easy-to-use with a few simple clicks.

2. Conferencing Tools
Face-to-face communication is always best, but when that isn’t possible, the next best thing is video conferencing. With a Mitel system, you are able to have secured and instant access to anyone with just a few clicks.

3. Convenience Matters
With the mounting business needs of today, the ability to turn any smart device or computer into a communication tool is a key …

The 5 Best PBX Phone System Features for Businesses

When it comes to using any phone system features for your business, you need to be able to have some of the most powerful features available at your disposal. It comes down to being able to utilize the best possible features at any time to become more efficient. For PBX phone systems, there are certainly a wealth of options available. But what are the most popular features that businesses today love? Here are a four of the favorites:
1. Auto Attendant
With an auto attendant, your receptionist will have more time to work because there’s less time routing and re-routing callers to get them to the right place. The service points callers to the right extension or person by navigating them through a simple set of recorded options. Doing this means that fewer inbound calls need a live operator, saving the company both time and money.

2. Voicemail Transcription
Voicemail transcription takes your voicemail messages and puts them into text before sending them to you via email or text message. People find this option to be ultra convenient when it may not be an option to pull a phone out and listen to an entire message. If you can see the words written right in front of you, you can respond accordingly when it makes the most sense to do so.

3. Active Call Controls
When you think about the current VOIP options for a new phone system, some of the most powerful options include having the ability to control …