If you’re considering hosted VoIP for your business, you’ve probably heard all about how it can save you money. With little hardware and no maintenance, the lower cost is a major selling point. But what about all the ways that a hosted VoIP solution can help you earn money? In this blog we’ll take a look at some VoIP features that drive better sales, customer service, and more.
1. Better Routing Means Better Customer Service
There are so many reasons why customers call businesses: sales, questions, complaints, order or account inquiries, and more. And depending on the size of your company, you might have different people addressing different calls. When a customer needs to be rerouted several times to answer his or her question, it can be frustrating for both the customer and the representatives. Hosted VoIP solutions have highly customizable and intuitive routing features that make it easier to get the right person straight from the start. If a customer receives fast, knowledgeable support, they’re more likely to stay happy and come back for more business.
2. Multiple Phone Numbers Give Customers Options
Companies that do any amount of business outside their local area know the importance of a phone number. If all they have is a local number, are they deterring potential long distance and international customers because they don’t want to pay hefty phone bills? With VoIP, in most cases you can keep the number that people are already familiar with, while adding features such as a toll-free number and local numbers in target market areas. The easier it is for people to reach you, the more likely that they can be converted into customers.
3. Video Calling Creates Better Relationships
For key clients, big accounts, or even just a personal touch on customer interactions, the importance of face-to-face interaction cannot be overstated. Voice calling may be great for questions and support, but VoIP is also capable of high quality video calling as long as both parties have something with a screen. With video calling, you can have long-distance meetings, discuss new developments with clients, demo new products, or make a more convincing sales pitch with body language. Being able to see a representative’s face is just an extra level of personal that voice calling can’t achieve.
4. Virtual Resources Allow 24/7 Service
We’re probably all aware of virtual receptionists that help you get to the right department when calling a company, but did you know they can do much more than that? Many hosted VoIP solutions have auto attendant or virtual receptionist features that allow calling customers to receive answers to basic questions. For example, if someone wanted to check an account balance or tracking number for an order, but it was outside of business hours, a virtual resource could be set up to give them an answer. More businesses are working outside of their time zone, and business hours don’t mean quite the same thing as they used to, so it’s always good to be able to provide support for your customers whenever they need it.
VoIP is a great choice if you’re looking to save money on your phone system, but it can also work for you and make money if you know what it can do! Hosted VoIP solutions are full of useful and interesting features, and who knows? One or all of them could be the key to unlocking increased revenue.
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