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Entries by Richard Reiffer

What Does The Future of VoIP Look Like?

Ever since VoIP launched around 20 years ago, this technology has grown to be one of the most sought-after and powerful utilities for businesses. Millions of users involved in the corporate sector and business houses now interact with social messaging apps and voice calls powered by this technology as it keeps on evolving with time. But the burning question that exists in the minds of many is what might the future of Voice look like?

Well, as per recent research and our knowledge, we can only say that VoIP technology is only going to grow from here on out.

Where does VoIP technology stand now?

Within the VoIP industry, there are cutting-edge technologies and emerging trends that are vying to push voice communication mode even further. By 2017, this market is expected to be valued at around $ 82.7 billion, assuming the growth rate to be at 6% CAGR. Telecom Reseller, an authority website dealing in this area, states that VoIP is one of the best-performing industries of the current decade.

Telecom Reseller also mentions that wired telecommunications are on their way out as they have performed the worst so far. Voice is now making its presence felt from around the world by helping rural communities to communicate with each other. It is helping businesses make long-distance calls with minimum costs and hosting popular apps like WeChat for the global population to use.

What does the future have in store?

This technology has been transporting voice communication …

How VoIP Helps Keep Patient Appointments

Missed appointments are one of the principal causes of lost revenue for many healthcare clinics and are sometimes also problematic for the patients. As the healthcare industry is rapidly evolving with new technological advances, not being able to keep up with the changing trends can put you in the back seat. When it comes to healthcare innovations, not many technologies are as useful as VoIP-based phone systems.

This technology helps you to do more than just answer calls. Within minutes, you can connect with staff and the patients, respond faster to requests, and make use of patient data at your fingertips without budging from the office chair.

How can healthcare VoIP keep patient appointments?

VoIP technology is not only cost efficient but also improves the quality and convenience of communication drastically. It comes with business critical features that can be used day-to-day to accomplish the following tasks effortlessly:

1. Use automatic reminders: VoIP systems give you the flexibility needed for their seamless third-party integration solutions that facilitate automatic reminders. With the automated telephonic system, you can process appointment reminders at a frequency that can save both your time and the patients.

2. SMS reminders: In the modern world where every organization is fighting to gain the attention of their prospective clients, SMS reminders have now become more of a necessity than a luxury. Using SMS Reminders For Healthcare, you can ensure that your patients do not miss an appointment date ever again.

3. Call recording: The benefits of recording calls in improving customer care …

The Benefits of Healthcare Communication Enabled By VoIP

Communication is important in every business scenario, but especially in the business of healthcare. When a patient’s health is at risk, all medical professionals should be able to communicate without any interruptions. VoIP solutions in healthcare are vital for internal and external communication. It has the potential to save lives with advanced telecommunication services. Learn more about VoIP and its protocols.  

Cost is always one of the considerations when discussing healthcare VoIP.  And this technology is also incredibly cost-effective, and better than traditional communication methods.
The Benefits of Healthcare Communication Enabled By VoIP
Cost-effectiveness of healthcare VoIP is only the start of the list of advantages. Consider these additional benefits:

Well-managed conferences. VoIP services allow you to call anyone with a phone regardless of their device or the residing country. This simplifies the process of holding a video or audio-only conference.  So, when an immediate surgery or complicated procedure is needed, a discussion between skilled doctors can be the difference between life and death. Physicians thousands miles away from each other can discuss invaluable procedural expertise and arrive at a decision that’s best for the patient’s safety.  Utilizing this technology improves healthcare operations and will be done at a fraction of the cost of any other method.

Auto attendant.  Each staff member in a hospital must exceed in their role. And the customer care department is overwhelmed with responsibilities while they receive hundreds of calls each day. Utilizing healthcare VoIP makes lives easier with an auto …

How Cloud Technology Aids the Healthcare Industry

It’s important for the healthcare industry to utilize technologies to their maximum possible extent for the welfare of the patients they serve. While there are still various healthcare sectors that are largely dependent on pen and paper method of record keeping, a vast majority of other industries are slowly moving towards adopting digital information storage.

Cloud Technology within healthcare is no longer in its infancy, and is now globally engaged in the modernization of operations. From helping in storing significant amounts of data to facilitating easy data sharing among hospital employees, the benefits of implementing this technology is unparalleled.

 
Cloud technology – the Best Implementation Practices
The most crucial aspects in the healthcare industry are security, ease of availability of data, confidentiality, long-term data preservation, and data traceability. Since quite a large portion of challenges faced by this industry are related to IT, the cloud can come into play both in clinical and non-clinical applications according to the needs of the organization.

For clinical use, the deployment of the cloud should take place in either a private or hybrid cloudas they require the most extreme level of precautions. The non-clinical application would suit just fine under a public cloud deployment model, as the need for security and exchange of information is not as critical.

Cloud has helped healthcare companies overcome different challenges while cutting down costs in the process. So, it’s essential that you choose the model that best fits your particular industry needs.

 
Advantages of Cloud …

Understanding the Facts: Is the Cloud Safe?

We are living in a technological era where we are constantly gaining access to some of the most advanced and innovative technologies that make our lives better and easier.

While these advancements do bring us a lot of benefits, there’s one question that always surrounds these developments: are they really safe? And included in those concerns is the popular and growing trend of Cloud technology use.

This incredible technology allows us to store our data remotely rather than storing them on our personal computers. This substantially cuts IT costs while speeding up operations dramatically. And while Cloud technologies do bring a ton of benefits, do they also come at the expense of privacy?
Take Precautions to Protect Your Business
The Co-founder of Apple, Steve Wozniak, recently expressed his concern over “everything going to the cloud.” He also said that we might face a lot of privacy issues and troubles in the next five years due to this trend. One of the most real and persistent fears regarding Cloud computing is the possibility of data loss and theft. But when you understand the risks and prepare a disaster recovery plan, you can still experience the benefits of the cloud with protection in place.

Let’s take a look into some of the most common risks associated with Cloud computing:

Data Breach: One of the most common risks of working in a cloud-based environment is the possibility of a data breach. Many of the poorly-designed and associated applications can actually …

Cloud Storage Solutions: What’s a Cloud Container?

Cloud containers are best defined as a technology that better optimizes resources consumed by an application. This then becomes a smarter way to run a single application by not eating into the memory, disk space, and processing power – thus maintaining a proper balance in the allocation of resources. Cloud containers are a popular talking point in the IT sector right now as major companies such as Facebook, Google, and Microsoft are increasing their usage.

Containers are easy to deploy, streamlined, and provide a secure method when implementing certain infrastructure requirements. It’s also more efficient than hardware virtualization, as it provides the necessary computing resources as if it’s the only one running in the Operating System.
How is a Cloud Container Different?
Cloud containers differ from virtual machines due to their minimalist nature and user-friendly mode of deployment. You don’t need to install an entire OS to the container and neither do they need a host server’s virtual copy of the hardware to perform. Containers operate with the bare minimum amount of resources, which means you can deploy containers on a server 2 to 3 times as much in comparison to virtual machines.

Speaking of user-friendly deployment, cloud containers are also highly portable and can be deployed to multiple servers at an extremely quick pace. You can implement a container in two ways: either by downloading a pre-made image, or creating the image yourself. From the perspective of software, the fast deployment aspect …

5 Tips for Programming a WLAN Security Setting

A wireless network offers a myriad of benefits to small businesses that are not only limited to reducing costs. From facilitating connections to both wired and wireless devices to instant access to the Internet from anywhere in the office, the perks of utilizing WLAN are plenty. Setting up a wireless LAN is also easier and less expensive than a wired connection, which explains why so many businesses are fans of this technology.

Despite the advantages, the security of a wireless network is something to take seriously. Because of all the network equipment including Wireless Routers and access points along with dozens of relevant configurations, even a slight slip up of a configuration may lead to a massive breach of security.
Five tips for programming a WLAN security setting
To ensure complete safety of the wireless network, one can make certain changes to their WLAN configuration. By following these simple yet overlooked steps, any business can improve the level of security of their network:

1. Change all Usernames and Passwords

Believe it or not, one of the most common reasons of network security breach happens due to people forgetting to modify the default username and password. The SSID (Service Set Identifier) by default often happens to be the name of the service provider and a preset password which is “password”. Hackers are aware that users often forget to change the SSID setting from default, and so get easy access to the network configuration. It’s important that …

Business VoIP Solutions: How Does VoIP Work Internationally?

VoIP (Voice Over Internet Protocol) can be particularly useful for making international calls because this technology utilizes the Internet instead of the regular Public Switched Telephone Network. The mechanism behind an international VoIP line requires the same dialing format as you’d find on a landline phone. You’ll need the international dialing prefix, country code, area code, and the local number.
What’s the use of Switching to VoIP Calling Services?
As far as making international calls are concerned, the biggest benefit an individual or an enterprise may get is cost savings. While many factors contribute to cheaper pricing, VoIP is cheaper most commonly due to the technology itself or the increasingly competitive nature of the market.

International calls made using this technology can go as cheap as two cents per minute in particular countries. But, another great benefit of VoIP is the fact that an individual or an organization can choose to purchase a phone number in a country different than their origin.

The calling plans are either pay-as-you-go or subscription-based with attractive rates according to countries. You should choose the plan that would best fit your organization depending on the estimated frequency rate of the calls and a plan that would give you the best value for your money.
Why Should Businesses Adopt VoIP for International Calls?
Consumer VoIP is meant for the masses and often comes with limited features that are just not enough for a full-fledged company. By going for hosted VoIP, an organization can …

Millennia Technologies is Growing!

Here at Millennia Technologies, we have been excited about the growth and changes our organization has experienced recently. And we’re so thrilled about what’s happening that we’d love to share some of the exciting details with you!

As our partnership with Mitel has grown, our President saw opportunities for expansion in our technical and support side of the business. These changes are made to better service our loyal customers as our business continues to respond to our growth. Here are some of our staffing additions and product upgrades that are currently taking place:
New Director of Engineering and Technical Services (E&TS)
Robert Bonnell joins us with over two decades of experience as a technical director for one of the largest Orthopaedic private practices in the Mid-West, which was also among our first customers at Millennia Technologies. And in addition to 36 years of IT experience from both the customer and vendor perspective, he brings managerial, team development, and process improvement experience to our growing organization. Having been a Mitel customer for over 15 years, he also brings a unique customer advocacy perspective to the Millennia Technologies team.
Other E&TS Additions

Kim Taylor – Customer Advocate / Tier 1 support
Jamie Cushman, PMP – Project Manager

 

And the majority of our entire E&TS team has one or more Mitel certifications.

Millennia Technologies would also like to welcome back Sr. Telecommunications Systems Engineer, Becky Emerick! Becky has 6 IT Certifications and we are delighted to have such a talented individual back …

Using Mitel Communicator to Improve Business Communications

When it comes to operating in the current century, businesses are only able to get ahead if they are able to move and work as efficiently as possible. Not only are there countless ways to accomplish this with technology, but by tapping into the power of processes and systems these new technologies can create. One thing is for certain, however, when it comes to using something like a Mitel Communicator, there’s a tremendous amount of efficiency created at every step of the operation. Some of the following examples best demonstrate how a plethora of businesses are benefiting from using Mitel Communicator:

1. Boost Productivity and Teamwork Flexibility
In any organization, if decisions need to be made or people need to find answers and authorization for any reason, there is no time to delay. The Mitel Communicator provides actual solutions for communication lapses that are both quick and efficient. From instant messaging service and the ability to transfer voicemail right to text or email, you’ll never miss a message. Additionally, call routing services are convenient and easy-to-use with a few simple clicks.

2. Conferencing Tools
Face-to-face communication is always best, but when that isn’t possible, the next best thing is video conferencing. With a Mitel system, you are able to have secured and instant access to anyone with just a few clicks.

3. Convenience Matters
With the mounting business needs of today, the ability to turn any smart device or computer into a communication tool is a key …

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Millennia Technologies is a full-service voice and data solutions company for midsize to enterprise customers. Specializing in UCaaS , CCaaS , Cybersecurity , IoT , Voice , Cloud , and more. Our passion is firmly rooted in showing clients how well-designed data solutions can significantly accelerate business operations, and then celebrating their goal-shattering successes.