Mitel

Using Mitel Communicator to Improve Business Communications

When it comes to operating in the current century, businesses are only able to get ahead if they are able to move and work as efficiently as possible. Not only are there countless ways to accomplish this with technology, but by tapping into the power of processes and systems these new technologies can create. One thing is for certain, however, when it comes to using something like a Mitel Communicator, there’s a tremendous amount of efficiency created at every step of the operation. Some of the following examples best demonstrate how a plethora of businesses are benefiting from using Mitel Communicator:

1. Boost Productivity and Teamwork Flexibility
In any organization, if decisions need to be made or people need to find answers and authorization for any reason, there is no time to delay. The Mitel Communicator provides actual solutions for communication lapses that are both quick and efficient. From instant messaging service and the ability to transfer voicemail right to text or email, you’ll never miss a message. Additionally, call routing services are convenient and easy-to-use with a few simple clicks.

2. Conferencing Tools
Face-to-face communication is always best, but when that isn’t possible, the next best thing is video conferencing. With a Mitel system, you are able to have secured and instant access to anyone with just a few clicks.

3. Convenience Matters
With the mounting business needs of today, the ability to turn any smart device or computer into a communication tool is a key …

What Makes Mitel a Good Fit for Small Business?

Small businesses today are all different and unique in their ways. When shopping for a new phone system, each element of the business’s communication process becomes a factor in that decision. There are so many things to consider – VoIP or POTS? Cloud, hosted, or hybrid? And what about mobile compatibility? It can seem overwhelming right from the start. The good news is, we’re the experts on Mitel in Grand Rapids, and we can help narrow down the options within the Mitel products to help you see how it can be a perfectly customizable solution.

So, what makes Mitel a good fit for many small businesses? Here are a few key elements:
Simplistic Design
With options from cloud, onsite, and hybrid solutions, the Mitel platforms are leading the industry in customer satisfaction and low cost of ownership, which is appealing to most busy and cost-conscious small business owners. These communication systems meet the highest standards with regard to reliability, application integration, mobility, collaboration offerings, and applications. The idea is to provide an easy-to-use tool that gives employees the power to work faster and more conveniently from any location and on any device.
Choices, Choices
With Mitel Connect, you can choose if you want to deploy your IP phone system onsite, in the cloud with the Mitel data center, or use a hybrid combination of both. Whatever the decision, the solutions are designed to scale, grow, and change as business needs shift. You can also buy or …

How to Track Savings for Unified Communications

You’ve made the decision to switch to unified communications (UC) for a number of reasons, one of the major points being that you know it will save your organization money over time. You’re in good company because thousands of companies today are installing UC solutions because they want to improve their collaboration efforts while keeping their costs under control. It’s a wise strategy because research suggests that replacing multiple vendors and a traditional phone system with a single-vendor option offers both significant cost savings as well as improved communication processes.

So you know all this to be true, but how do you know it’s actually producing these results for your business?
Ensure Your Plan is Actually Unified
At the core, unified communications is the process your workforce uses to seamlessly connect and communicate with each other regardless of location or device. This occurs through voice, instant messaging, email, video or conferencing. A truly unified solution should empower your staff to use each of these communications methods through a single interface. To do so, the UC solution should have an escalation process that can provide employees with the ability to easily transfer from using the phone to instant messaging, or they are easily able to pull in others to existing conference calls without having to transfer to another platform to do so.
Identify Your Cost-Savings Elements
Although robust and powerful, most UC solutions do not provide any reporting or analysis tools in order to track the …

Make More Sales With the Right Phone System

In today’s world of smartphones, texting, social media, and even email, it may seem odd to think about your phone system being a source of business revenue. However, the modern-day phone system can be a powerful tool to increase sales as well as productivity when it’s used at its full potential. The more advanced features also allow your sales, marketing and customer service teams work together more effectively.

Some of the features and functionality that can help you accomplish business growth through your phone system are:
CRM Integration
A Customer Relationship Management (CRM) system that partners with your phone system can save you time as well as prevent careless mistakes that can impact the relationships you have with your customers. For example, if you have a Salesforce phone integration in place, an existing customer will call in and all call identification details then show up on the employee’s screen, along with any details regarding their recent orders or calls. The person answering can then greet the caller by name, and can instantly see all customer history.
Improve Hold Times
Ring grouping and automated call routing minimizes the amount of time your customers are spending on hold. The systems can be organized so the new calls are routed to specific call center phone lines that have been idling for the longest amount of time. Additionally, ring groups can be programmed to ring through to multiple extensions simultaneously or in a sequence so a qualified employee …

BYOD

Tips For Creating a BYOD Solution and Security Policy

Bring Your Own Device, or “BYOD” as it is more commonly referred to, is dramatically shifting of how companies today do business. Because of this mobile shift and dependency, the desire and ability for employees to work from anywhere is growing rapidly. Many companies that wouldn’t dream of allowing sensitive company information on a personal device just 5 years ago are now reaping the many benefits of having a mobile workforce. However, these organizations are also taking protective steps to ensure their data is protected with the implementation of a BYOD Security Policy.

The Benefits of BYOD Solutions

The shift to a BYOD world is happening because of a number of benefits a mobile workforce can provide:

Worker Satisfaction: Many employees today prefer to work on the devices they know and love. Your organization will also draw in better applicants because they are drawn to companies providing the ability to work from anywhere.

Increased Productivity: When employees are using the devices they are also using for personal connections, they are likely to respond faster to work-related items on that same device.

Cost Savings: A BYOD solution can take away a number of expenses for the business. Costs for the hardware and service can be transferred from the company to the employee.

 

Creating A BYOD Security Policy

Threats like viruses, Malware, unsecured devices, and theft all put sensitive corporate data at risk. In order to prevent these problems, a BYOD security policy should be created, monitored and enforced within the organization. …

footer_logo

Millennia Technologies is a full-service voice and data solutions company for midsize to enterprise customers. Specializing in UCaaS , CCaaS , Cybersecurity , IoT , Voice , Cloud , and more. Our passion is firmly rooted in showing clients how well-designed data solutions can significantly accelerate business operations, and then celebrating their goal-shattering successes.