Is Your Phone System Part of Your Communication Crisis Plan?
Most of us don’t love the idea of spending our valuable time putting a crisis plan in place because what are the chances you are really going to need it? However, anyone who has experienced a business crisis would be quick to point out that in the event of a crisis, having a response plan in place helps to minimize the impact of that crisis.
One of the most important tools your business has is its phone system. Your phones serve as the main tool for you to communicate the level of the emergency, get the help needed, and ensure the safety of your business. If you lose dial tone on the phone system, your response efforts could be hindered.
Phones are Essential to Productivity
While we usually think of massive issues like floods, earthquakes and fires as disasters, smaller events like water damage or burglary can be equally catastrophic to businesses. When essential business elements like the phone system are compromised, productivity is lost, and the costs to the business can escalate rapidly.
Failing to Plan is Planning to Fail
According to FEMA, 40% of businesses who fall victim to a crisis never reopen, and 25% fail within the first year following the crisis. Successful businesses today understand it is worth the investment to prepare for the worst while hoping for the best. When crisis strikes, employees will want to understand what is happening, neighboring businesses may need to be informed, and emergency response teams may need …
