COVID-19 & REMOTE WORKER ENABLEMENT

AS A BUSINESS LEADER, HERE’S WHAT YOU NEED TO KNOW

Work at home declarations from the CDC and other government agencies have become the new normal and it’s the best way to protect your employees from exposure to the novel virus. So how can you as a business owner prepare to transition your workforce into a work-at-home team that still performs at a high level? We’ve created a step-by-step process to help you prepare.

1. 1. HIGH-SPEED INTERNET
      The first thing you need to do as a business owner is to survey your employees to see what kind of broadband they are using at home. To run business voice and video calls, they’re going to need plenty of throughputs. A good standard that should provide enough horsepower is 50 Mb down, 5 Mb upload speed.

1. 1. MOVE YOUR PHONE SYSTEM TO THE CLOUD
      Here are the key features of UCaaS that will enable your work-at-home employees by leveraging the benefits of unified communications in the Cloud:
      • Video Conferencing
      • Mobile App Collaboration
      • CRM Integration

1. 1. MOVE DESKTOP WORKSPACE TO THE CLOUD
      With Active Directory, you can ensure certain file-sharing rules within your own Local Area Network. Two promising technologies address these features and move them all to the Cloud while maintaining centralized control over access permissions.
      • Workspace as a Service
      • Desktop as a Service

1. 1. MOVE CONTACT CENTER TO THE CLOUD
      Does your business have a contact center or help desk in-office? Having a Cloud Contact Center solution allows your employees to support your clients while working from home.

1. 1. IDENTIFY & PROVIDE NECESSARY DEVICES
      Don’t let COVID-19 hold your company back; make sure that your employees have the technology they need:
      • Mobile or soft phone
      • Desktop or laptop computer

1. REMOTE FILE SHARE
   When you send your workers home, they must be able to share, collaborate on, and store files in the Cloud. The most popular cloud file storage providers are:
   • Microsoft Office 365 – OneDrive
   • Google G-Suite – Google Drive
   • Dropbox
   • Box.com

How Millennia Technologies is Taking Action

With the emergence of COVID-19 across the country and in Michigan, the team at Millennia Technologies wants to assure everyone of the precautions we are taking as an organization to help limit the spread of this contagious virus. We are currently following the recommendations for businesses and employers published by the CDC. Here are the steps the Millennia team will be taking to do our part.

1. 1. Remote workers – Millennia has long been set up for remote workers. 98% of our work is handled remotely anyway. Beginning Monday, March 16th Millennia will be enacting our remote worker schedule to limit exposure to COVID-19 to our staff, clients and business associates. If we have a deployment project scheduled with your organization, we’d ask for some flexibility and understanding if the project needs to be pushed back (this will be addressed on an individual case basis).

1. 1. U.S./Local Travel – As a result of this virus and to prevent its further spread, Millennia will restrict travel within the U.S. to local events (Lower Michigan) until further notice.

1. Remote vs face to face meetings – We would ask all our customers and business associates to allow us to schedule our meetings with you via audio or conferencing bridge vs a face to face meeting to limit our staff’s exposure as well as yours

We want to reassure you that we are doing everything we possibly can to protect our staff, customers and business associates from this virus. After all, we care deeply about the safety of those we work with, both within Millennia and outside of our business family.

HOW FAST CAN YOU MAKE THE PIVOT?

If you’d like to understand how your business can be set up for remote workers please reach out to us at sales@mtvoip.com.