VoIP (Voice Over IP) can offer huge advantages to modern businesses. However, buying a VoIP phone system for your organization can prove to be a challenge. In addition to choosing between an on-premise and cloud-based VoIP solution, you also have to find the right vendor for the job.
Regardless of which VoIP service provider you decide to hire, having local support from them can make a big difference. It’s always a better idea to hire a local VoIP Michigan provider because of the following reasons:
1. On-site support from qualified technicians
When you buy VoIP services from a local vendor, you can count on getting the assistance of trained professionals on the spot. They will not only answer all your queries regarding system implementation but also suggest which solution (on-premise or cloud-hosted) would be better for your needs.
Great technicians will be able to guide you every step of the way so that you know exactly what you’re signing up for.
2. Work alongside your IT department
Working with a local VoIP means no more going back and forth questioning who is doing what to your systems. The skilled members of the VoIP team will work closely with your IT department so that everything goes smoothly.
The team will do their best to ensure that no outages or downtimes occur, and every part of your communication technology functions exactly as it should. Good things happen when the expertise of a local vendor and the experience of IT departments combine.
3. Get personalized customer service
Personalized service is one of the main reasons organizations opt for local VoIP providers. A reputable company in your area is in a much better position to provide a more personalized and empathetic approach in dealing with problems than a large organization that may be hundreds of miles away.
Network issues due to external influences like bad weather conditions can disrupt communication and bring your operations to a halt. In a case like this, a local provider can send out their technicians on-site to diagnose and address the problem without delay.
4. Better accountability
Nearly everyone has experienced customer service representatives passing around the blame when a problem occurs. As infuriating as these occurrences may be, they are pretty common when you’re dealing with faceless entities.
Local service providers that communicate on a face-to-face basis with their clientele are more likely to take accountability and offer help when something goes wrong.
5. Easier ongoing maintenance
Having a local vendor a call away for maintenance and support can be especially helpful if you have an on-premise VoIP system, where the hardware is stored in your server room. Need a routine checkup? No problem! Call up your VoIP service provider.
These five points are only some of the benefits that a local VoIP Michiganvendor can offer. With this information, we believe you can make a better and a more informed choice.