VOIP Technology

What a Local VoIP Vendor Can Offer

VoIP (Voice Over IP) can offer huge advantages to modern businesses. However, buying a VoIP phone system for your organization can prove to be a challenge. In addition to choosing between an on-premise and cloud-based VoIP solution, you also have to find the right vendor for the job.

Regardless of which VoIP service provider you decide to hire, having local support from them can make a big difference. It’s always a better idea to hire a local VoIP Michigan provider because of the following reasons:
1. On-site support from qualified technicians
When you buy VoIP services from a local vendor, you can count on getting the assistance of trained professionals on the spot. They will not only answer all your queries regarding system implementation but also suggest which solution (on-premise or cloud-hosted) would be better for your needs.

Great technicians will be able to guide you every step of the way so that you know exactly what you’re signing up for.
2. Work alongside your IT department
Working with a local VoIP means no more going back and forth questioning who is doing what to your systems. The skilled members of the VoIP team will work closely with your IT department so that everything goes smoothly.

The team will do their best to ensure that no outages or downtimes occur, and every part of your communication technology functions exactly as it should. Good things happen when the expertise of a local vendor and the experience of IT …

How Unified Communications & IT Solutions Can Help Attract Millennials

Millennials are taking over the world, and not just only in a figure of speech. There are more millennials in the current workforce than any other generation, and it’s estimated that they will constitute roughly 75% of the global workforce by 2025. From inventing new IT solutions to pushing boundaries in marketing, the young workforce is doing it all!

The go-getter mindset millennials possess is the result of growing up with ever-evolving technology. It is a fact that this generation is the first to have used cell phones, computers, tablets, laptops, and other gadgets to complete day-to-day tasks.

The technological expertise they have developed over the years can be a boon for corporations, but only if they truly adapt to the “millennial attitude.” Unified communications can play a significant role in utilizing this tech-savvy crowd to their maximum potential due to all its benefits.

How unified communications can attract millennials:

1. By encouraging virtual relationships

Millennials grew up building virtual relationships all their life. From the days of dial-up internet and Rediff mail chat rooms to the ongoing dominance of Facebook and Snapchat, millennials have managed to find a place among them all. Naturally, they are more comfortable in dealing with virtual relationships that involve tweeting, texting, WhatsApp, social media, and what not.

So, if you want to attract the best pool of millennial employees, it’s important to provide them modern communication options such as web chat, video conferencing, etc. Millennials want to work with …

The Don’ts of Hosted VoIP Solutions

The VoIP industry has been on expansion mode for quite a long time now and is expected to grow even further. With the rise of smartphones, giving the desktop computer and laptops a run for their money, mobile VoIP has also made a profound impact on the corporate environment.

In fact, recent reports suggest that the global VoIP market will grow to $136.76 billion by 2020 from $70.9 billion, which was in 2013. While there are many reasons for you to be excited about the idea of implementing VoIP within your organization, there are a few things that you must avoid doing.

In this article, we’re going to talk about some of the absolute DONT’s of hosted VoIP technology. So, keep on reading!

1. Don’t ignore default passwords

Hosted VoIP solutions might be efficient, cost-effective, and secure, but it cannot protect your systems if you do not take the least bit of care. A lot of people don’t bother to change the default passwords that the manufacturer uses to quickly login and run tests.

These passwords, which are no more complex than “password” or “root,” can be found in the hardware documents publicly. Before the systems are put in their places, make sure you have changed these passwords to your liking. Otherwise, you run the risk of hackers getting access to mobile VoIP and stealing your data.

2. Don’t ignore outdated infrastructure

Very often, the cause of failing VoIP can be traced back to leaks in …

What is VoIP & How Does VoIP Work?

As the way we communicate changes and new ways to communicate appear every day, the tools we use to take advantage of those new methods also change. Today, if you are looking for communication systems for your business, you can’t go anywhere without hearing the term VoIP. And while this term has already become well known among industry professionals, you might be wondering exactly how VoIP works. Let’s break it down.

What is VoIP? How does VoIP work?
VoIP stands for Voice over Internet Protocol. Also known as IP Telephony or Internet Telephony,

it’s simply an alternative way to make phone calls, without a legacy phone. Or a phone line.

To get technical, VoIP takes analog audio signals (like your voice on a call) and turns them into digital data that can be transmitted over the internet. This makes it possible to connect phones over your internet connection or make calls from your computer, completely bypassing the phone company.

Since VoIP hit the market, carriers completely devoted to this service, like Vonage, are steadily growing and carriers like AT&T are adapting their services.

While these are the basics of VoIP, there’s a little more to it than logging on to Skype and making a call. Behind the invention that has the potential to completely replace the traditional phone system are different types of services and calls and different options you can add to your VoIP service.

VoIP Options
ATA: An Analog Telephone Adaptor allows you to connect a standard phone to your computer …

4 Video Conference Mistakes and How to Avoid Them

New advancements in video conferencing tools and software has helped businesses improve productivity, efficiencies, and communication with clients and between team members. When location is no longer a barrier to communication, the possibilities for collaboration are endless. But, as with all new technologies, video conferencing can bring certain headaches. We’ve all experienced, or at least have heard of, the dreaded Zoom meeting where an unexpected error occurs and the meeting is painfully cut short.

Technology fails, and when it does, it can cost you business. So, when it matters most, don’t let your video conference fail you or your business. When you invest in the right unified communication solution, you can avoid the following video conference fails.
Fail #1: Forgotten Call-in Numbers or Passcodes
When it’s time to hop on a conference call, it should be a simple process. But some video call services come with lengthy call in numbers or require you to enter a multi digit passcode before you can even enter the meeting. If your clients are on the go, there’s nothing more frustrating than losing the email or invite, or entering the wrong password. Your video conference software should allow you to quickly schedule a video meeting with your client and let multiple users join with a simple click.
Fail #2: Hard to Use equipment
Your video conference software should be easy to use, but all too often, that’s not the case for most business. Bulky video equipment, complicated switch …

What Does The Future of VoIP Look Like?

Ever since VoIP launched around 20 years ago, this technology has grown to be one of the most sought-after and powerful utilities for businesses. Millions of users involved in the corporate sector and business houses now interact with social messaging apps and voice calls powered by this technology as it keeps on evolving with time. But the burning question that exists in the minds of many is what might the future of Voice look like?

Well, as per recent research and our knowledge, we can only say that VoIP technology is only going to grow from here on out.

Where does VoIP technology stand now?

Within the VoIP industry, there are cutting-edge technologies and emerging trends that are vying to push voice communication mode even further. By 2017, this market is expected to be valued at around $ 82.7 billion, assuming the growth rate to be at 6% CAGR. Telecom Reseller, an authority website dealing in this area, states that VoIP is one of the best-performing industries of the current decade.

Telecom Reseller also mentions that wired telecommunications are on their way out as they have performed the worst so far. Voice is now making its presence felt from around the world by helping rural communities to communicate with each other. It is helping businesses make long-distance calls with minimum costs and hosting popular apps like WeChat for the global population to use.

What does the future have in store?

This technology has been transporting voice communication …

How to Quantify Reliability

Here at Millennia Technologies, we get asked all the time about how we can deliver the same kind of reliability that phone lines offer through Voice over Internet Protocol (VoIP) service. We understand the concern because running your phone service over the internet simply cannot offer 100% reliability. We can get very close to it, but there are simply no providers out there that can realistically offer VoIP service and promise no downtime at all.
When Redundancy Works
Redundancy in VoIP is an alternative route for data to use in case the main route experiences a failure. These additional routes help to minimize complete outages.

To help clients understand the VoIP reliability factor better, providers usually publish their uptime percentages, which represents the amount of time their users experienced downtime over the course of a year.  For the most part, providers have uptimes between 99.99% and 99.999%. However, even though those numbers may seem very close, it makes a significant difference in the amount of downtime a customer will experience. The ideal number is “five 9’s” or, 99.999%.

For example, this chart identifies the vast differences these downtime percentages can create:

Understanding All-Inclusive Percentages
How do you know how your provider stacks up? Ask them. Any reputable provider should be able to provide you with this information as well as information and some clarity as to why they experienced the unscheduled downtime. Additionally, you should be aware of if the projected percentages are “all inclusive.” All-inclusive figures are the unscheduled …