VOIP Benefits

Mitel Now Offers Google Chrome App

Mitel, one of the world’s leading VoIP and unified communications solutions provider, has launched an integrated solution that aims to deliver the unified communications experience across Mitel Connect, G suite, and Google Chrome. This integrated solution for the Chrome web browser will let you save time and eliminate duplicate work.

Now, you can join a Mitel conference bridge, view the contact’s presence, and place and accept calls via Google Chrome’s Mitel Connect browser extension. This extension for chrome browser is available for both on-site and cloud users in the US and Canada.

Benefits of using Mitel Connect for chrome browser
Easy contact search: Now, you can merge Google and Mitel contacts in a single list for ease of search and reference. By using Connect’s extension, you’ll have all your contacts in a single place with no more than just a press of a few buttons.

Quick integration: Mitel’s Connect extension integrates with Google Chrome in just a matter of seconds. Just install the extension from Chrome Web Store to get the system up and running and receive new functionalities as they’re released.

Improve productivity: Thanks to integrated call control, users will now be able to place and accept calls on the fly, schedule and join events, and view presence from the web browser itself without having to switch between multiple screens.

No extra costs: Connect is available for chrome browser with Essentials, Standard, or Advanced service and product plans at no extra cost. This browser extension not only aims to solve your …

VoIP Comparison: Hybrid, Hosted, or On-Premise?

If you’re still trying to find a VoIP solution, the following VoIP comparison of the most popular options should help to put things into a clearer perspective.

VoIP Benefits

Productivity increases.
Increased efficiency/cost savings.
Unparalleled features that are not available with traditional phones.
Increased flexibility, convenience and mobility.
VoIP provides remote operation, voicemail, call waiting, call forwarding and toll-free numbers.
The convenience of seamless voicemail to email transcription so you can forget about taking notes.
VoIP provides the capacity to smoothly integrate an analog door phone and the convenience and security of two-way calls with visitors. In addition, this gives you and your staff the ability to use a phone to unlock the door and allow or decline visitor access. This feature is valuable under any circumstances, and especially in situations at night with limited staff.
Your company can select a customized Music On Hold feature.
The call routing feature can make you look like a major VIP. The system, named Find me/Follow me, gives you the convenience of creating your personal list of reach numbers at locations where you might be found before the call goes to voicemail. You make the location decisions for the system to try whether it’s your personal cell phone, home office, or other locations. You also select the number of rings for each different location. If the system is unsuccessful in finding you and the list is exhausted, the call is sent to voicemail.

Hosted, On-Premise, or Hybrid?
When evaluating …

What do You Really Know About Low Rate VOIP? And is it Right for You?

Believe it or not, Voice Over Internet Protocol (or, ‘VoIP’ as it is more commonly referred to) is now 20-years-old. However, despite it’s two-decade presence in the market, many business owners are still confused as to what it does and how it can save them money and increase productivity.

In a survey conducted by Hello Operator, they found that nearly 71% of consumers couldn’t define what VoIP is without getting a contextual cue. And surprisingly enough, even though younger users are thought to be more “tech-savvy” than older users, the report indicates they aren’t any more knowledgeable about VoIP than their older coworkers.

Since it’s clear more people need to understand the wide-spread benefits of wholesale VoIP for business, let’s point out some important facts about the service:
What exactly is VoIP?
According to dictionary.com, they define VoIP as:

A technology or set of standards for delivery of telephone calls and other voice communications over the Internet, involving the conversion of analog voice signals to digital form.

Because calls are made over the Internet rather than traditional analog phone lines, this provides a great deal of opportunity for a reduction in IT and phone company costs as well as the ability to provide more enhanced communication features that were costly additions for the traditional, analog services.
Is it reliable?
According to the same Hello Operator study, the main concerns with implementing a low rate VoIP solution are reliability during a power outage and call quality.

As for power outages, the …