3 Steps to Take When Call Quality Drops
Call quality is a prime consideration for anybody looking to get the most out of their phone system. Nothing is more frustrating than a bad connection with a client or lead during an important phone call, and though VoIP systems have many business benefits, they have also created a new set of obstacles to overcome. Because VoIP systems rely on a fast connection on both ends, a weak connection could mean a disturbance in audio or visual quality. While we have limited control over what happens outside our networks, some things can be done internally to ensure the quality of your VoIP phone systems.
Here are five steps you can take to improve your phone call quality.
1. Calming the Jitters
VoIP delivers voice information through network packets. When functioning correctly, they are evenly spaced and delivered in a constant stream. However, network malfunctions can lead to communication delays, or the audio can be scrambled, making it hard to understand.
Minor jitters can be fixed by replacing an Ethernet cable. Using a category six cable transfers the information between networks faster, which reduces the likelihood that data will arrive out of order.
For more severe problems, installing a jitter buffer can briefly store and organize voice packets to make sure it plays them in the proper order.
2. Reduce Bandwidth Usage
The amount of bandwidth being used on a network will impact audio during a call. Monitoring your network traffic is the easy and cost-effective route to audio …