VoIP Michigan Solutions: How UC Changes Business

Michigan businesses are moving beyond the traditional telephone system and adopting the flexibility of a communications platform that meets their growing list of business communication needs. These modern tools provide convenience and extended reach to service a workforce located anywhere and at any time.

A key solution for Michigan employers is the innovation of the Unified Communication (UC) integration process. This combines all available components like instant messaging, video, audio conferencing, desktop file sharing, email, voicemail, calendar notifications, alerts, and more. This collaboration creates a robust communications package suite of all the company’s enterprise communications tools.

All growing businesses need reliable systems in place that are designed to increase their employees’ productivity no matter where they are located. UC solutions provide tools that keep communication moving in real-time – keeping teams informed.
Convenient and Cost-Efficient
Unified Communication organizes all elements of business communications into one system that can instantly grant access to mission-critical data and communication tools. Costs are reduced because employees have higher motivation, less stress, and no need to commute every day. All data and customer information is available on any device in the event of a sudden call or request. Desktop and cloud sharing enables employees to fax or email critical information to another team member or client instantly.
Enhanced Collaboration
UC systems were intended for cost-cutting and optimized business infrastructure, but these tools showed great potential as core components in extending business communications. The exciting part of Michigan businesses’ conversion to this cost-effective system is the improved employee collaboration …

How to Track Savings for Unified Communications

You’ve made the decision to switch to unified communications (UC) for a number of reasons, one of the major points being that you know it will save your organization money over time. You’re in good company because thousands of companies today are installing UC solutions because they want to improve their collaboration efforts while keeping their costs under control. It’s a wise strategy because research suggests that replacing multiple vendors and a traditional phone system with a single-vendor option offers both significant cost savings as well as improved communication processes.

So you know all this to be true, but how do you know it’s actually producing these results for your business?
Ensure Your Plan is Actually Unified
At the core, unified communications is the process your workforce uses to seamlessly connect and communicate with each other regardless of location or device. This occurs through voice, instant messaging, email, video or conferencing. A truly unified solution should empower your staff to use each of these communications methods through a single interface. To do so, the UC solution should have an escalation process that can provide employees with the ability to easily transfer from using the phone to instant messaging, or they are easily able to pull in others to existing conference calls without having to transfer to another platform to do so.
Identify Your Cost-Savings Elements
Although robust and powerful, most UC solutions do not provide any reporting or analysis tools in order to track the …