Mitel and The Boston Red Sox
Mitel and Millennia would like to welcome the Boston Red Sox to the world of Unified Communications. Yes, the 115-year-old baseball team based in Boston, Massachusetts, has chosen Mitel’s IP-PBX solution with integrated unified communications to carry forward the team’s communication systems.
This decision came after the organization felt that their existing telephony services, provided by Avaya, was starting to show their age with mounting costs of maintenance and failing reliability.
The club chose Mitel after deciding to explore modern telephony features to not only boost communications for staff but also improve their productivity and communication with the fans.
At the heart of the decision made by the Red Sox, there was a desire to shift towards a system that provides easy to manage solutions with little intervention from IT. So, the company began evaluating services offered by different vendors from the perspective of front office personnel, sales teams, season ticket holders, and even baseball scouting personnel.
Mitel eventually emerged as the ultimate choice because at the core of their design is a distributed architecture that is capable of delivering extremely secure network features across a multisite environment.
The telephony company’s key advantage aligned with the club’s desire to have easy-to-manage unified communications systems, and so this deal came to be. Brian Shield, vice president of IT for the Boston Red Sox said, “The goal for our new systems of communication is to improve efficiency and employee productivity, simplify maintenance, and reduce costs.”
He further went on to …