ENSURING YOUR PHONE SYSTEM IS A BUSINESS ENABLER
Many have taken to cloud-based UC platforms as a way to achieve this higher level of connectivity. UC systems work by integrating applications into a single, seamless interface, which make it ideal for unifying communication efforts. Not to mention, they have also been recognized for their ability to ability to boost business productivity and growth opportunities.
Your business communications system needs to ensure you have the best tools that will help you do a better job with your customer…today and tomorrow. Below are two ways an onsite phone system can improve the customer experience by improving flexibility and enhancing reachability.
Improving flexibility through work groups
When a customer or prospect calls your company and the phone rings endlessly without being picked up, or it goes to a general voicemail box, they may question how capable your business is. Since today’s customers have higher expectations than ever before, you want to give the impression to current and potential customers that you can serve them the way they want to be served, regardless of whether your employees are in the office or working remotely.
A Mitel Connect ONSITE phone system allows you to improve your business’s flexibility by routing calls using the power of work groups. Here’s how…
Work groups can be created to respond to what’s happening in your business. For example, you might have a new advertising campaign and you need more people ready to answer the phone. Perhaps there are changing weather conditions and …