When making a change in your phone system, there’s a lot that goes on. From hardware changes to technical adjustments to making sure all employees understand exactly how to use all the features and functionality, it can be a big undertaking. One thing you don’t want to be concerned about is not being able to understand how to navigate the user interface once you get it up and running. Nothing hinders employee productivity and communication than when they don’t know how to use their phone system. But when researching phone systems, how do you know if the design will be both easy-to-use AND powerful?
Here are a few things to look for:
Simplicity is Key
During your research process of phone systems, have a professional walk you through the main features of the user interface. With phone system solutions like Mitel Communicator, you are able to customize this interface to include the features that are important to your business. The interface should be simple and easy to navigate, but also highly intuitive and fully integrated for unified communications.
Simple, but Powerful too
One of the main reasons people are changing phone systems over to VOIP technology is to experience the many benefits of instant access from virtually anywhere. Because of this, a quality phone system should support both Windows and Mac users through a single interface with instant access from a smartphone, computer, tablet or desktop. It should also integrate with an email client like Outlook to ensure you have …