integration

Comparing Hosted VoIP Solutions

Businesses are turning to VoIP solutions for their communication to increase the effectiveness of their voice systems and save money. But with increased demand comes increased supply, and it can be difficult to wade through the many companies and services offering VoIP to find the best fit for your company. When looking for your hosted VoIP solution, you should be able to find one that fits your current needs and budget, as well as offers new opportunities to increase productivity. In this blog, we’ll discuss a few key things to consider when shopping for VoIP services.
Reliability
One of the benefits of a hosted VoIP system is its mobility, enabling users to make and receive business calls wherever and whenever they need to. This makes it all the more important that your phone system is working when you are. Outages can happen, so make sure that any VoIP provider you are considering has procedures to prevent them. Read reviews and references to see how good they are at responding to incidents, and determine from there whether or not the provider seems reliable. Remember: reviewers are more likely to comment on negative experiences than positive, so no news might be good news!
Included Features
To stay competitive, VoIP providers offer a variety of features that could significantly boost your phone system’s effectiveness. Features like the ability to migrate your current phone numbers, enhanced voicemail, and auto attendant are included free-of-charge in some plans, available at a …

Flexibility Builds a Strong Contact Center

Like a great workout, a great call center functions best when it is tailored to your individual needs. Don’t let a stagnant call center slow you down, upgrade your contact center. Flex the muscles of your business and build a strong call center with the customizable features of the Mitel Flex Contact Center.

Everyone has different needs, and every business wants different results. The business looking to increase their ROI in the next 6 months doesn’t have the same needs as the business simply trying to land their first 100 customers. If your call center is at the heart of your business, it should be customized to fit your current needs, and have the ability to change as your business grows.

No matter the size of your business, or what size you want it to be, growth depends on customer satisfaction and customer satisfaction depends on positive customer interactions. Your customers don’t want generic messages and menus and you won’t grow if you’re applying the same solution to everyone. The right contact center solution can make it easy to personalize interactions and lead to higher customer satisfaction. Start seeing gains when you apply the following customizable solutions of Mitel Flex for Contact Centers to your call center.
Developer Tools:
Don’t rely on an outside developer every time you need to make a change to your phone system. Flexible developer tools put the power of customization into the hands of the customer. Customize your contact center solution or build your …

DOES YOUR PHONE WORK WITH YOUR CRM?

As mobile technology increasingly blurs the traditional lines between personal computing and telecommunication, businesses are reaping the benefits of a cloud-based VoIP technological revolution to become more self-sustained and customer oriented. If you’re a business owner, CRM and phone integration can give your enterprise multiple advantages over using separate platforms.

No, this isn’t just about saving money; when VoIP telephone services work with CRM, your business stands a chance to take advantage of advanced CRM applications that provide all-around better customer service and also help in administration, decision-making, and raising greater revenue.
Why it’s necessary for phone and CRM to work together?
1. Automated tracking: When it comes to CRM, effectively recording information plays a key role for reference purposes. By knowing the customers, you have the ability to cater to their needs and requirements accurately. VoIP & CRM integration can automatically track data such as date and time of the call, the information of the person who called, and its purpose.

This benefit not only reduces the chance of losing data that often happens in manual data entry but also saves you a lot of labor cost.

2. Better all-around management: From tracking calls to pop-up notepads, cloud-based VoIP phone integration manages your employee interaction with customers and sales in the easiest way possible. There is no need to collect handwritten notes or open the CRM system during every phone call.  This is because the integrated system knows when to open notepad for your employees …

What Makes Mitel a Good Fit for Small Business?

Small businesses today are all different and unique in their ways. When shopping for a new phone system, each element of the business’s communication process becomes a factor in that decision. There are so many things to consider – VoIP or POTS? Cloud, hosted, or hybrid? And what about mobile compatibility? It can seem overwhelming right from the start. The good news is, we’re the experts on Mitel in Grand Rapids, and we can help narrow down the options within the Mitel products to help you see how it can be a perfectly customizable solution.

So, what makes Mitel a good fit for many small businesses? Here are a few key elements:
Simplistic Design
With options from cloud, onsite, and hybrid solutions, the Mitel platforms are leading the industry in customer satisfaction and low cost of ownership, which is appealing to most busy and cost-conscious small business owners. These communication systems meet the highest standards with regard to reliability, application integration, mobility, collaboration offerings, and applications. The idea is to provide an easy-to-use tool that gives employees the power to work faster and more conveniently from any location and on any device.
Choices, Choices
With Mitel Connect, you can choose if you want to deploy your IP phone system onsite, in the cloud with the Mitel data center, or use a hybrid combination of both. Whatever the decision, the solutions are designed to scale, grow, and change as business needs shift. You can also buy or …