When your business starts evaluating how to improve business and communications, you probably hear about making the transition to a hosted or cloud phone solution. But you might be wondering what exactly these solutions can offer? And can they truly improve your business operations?
To begin, it’s important to understand what a hosted phone system is. According to Techopedia, a hosted phone system is defined as:
“Hosted private branch exchange (hosted PBX) is a telephone exchange system built, delivered and managed by a third-party service provider. Hosted PBX is an IP-based telephony solution provisioned and accessed entirely through the Internet.”
How a Hosted Phone Solution Works
A hosted PBX provides the same services you would expect from a traditional phone system with analog lines, but uses the internet and the cloud to support your services. The service is delivered using a telecommunications provider and Internet or IP-based networks. The systems are housed and monitored at the provider’s location.
How Does the Cloud Play In?
The voice and data services and applications your business uses are also hosted on the servers the provider owns and provide the business with access to the cloud. Customers only pay for services and applications they are using, providing a cost-effective, secure, and reliable environment.
Hosted Solution Benefits
Cloud communications become attractive because the cloud becomes the central platform for voice, data, and video. Traditionally, hosted services were built around voice, and were referred to as hosted VoIP. Cloud communications serve as an enhanced platform …