employee training

How to Train Your Employees for UC Success

Unified communications can benefit your business operations and move you closer to achieving your goals – which is why so many organizations are investing in better communication and collaboration tools. But without adequate training, your new unified communications tools can turn from a solution to a problem. If you’re thinking about implementing a UC platform in your business, how do you make sure that your employees get the most out of it? The answer is a focus on training.

Here are five things you can do to get your employees up to speed on new communication technology:

 
1. Get employee input
If you really want your employees to utilize new UC tools to their fullest extent, you’ll need to start before you even begin shopping. In one survey, 77% of employees reported that they weren’t consulted about UC tools before implementation, and 58% weren’t even consulted about the usefulness of the new tools after implementation. But when new communication technology affects the day-to-day lives of everyone in the organization, how do you know if you’re achieving your goals for implementation if you don’t ask?

Depending on the industry that you’re in, your employees may hate making calls, or don’t even know how to send a fax. If people aren’t going to use it, is it worth the investment to implement that tool in the first place? By talking to your employees before and after you implement your UC platform and tools, you can get people on …

UC Implementation Mistakes to Avoid

Picture this: your employees aren’t being as productive as you know they could be, but you can’t figure out why. It could simply be that they are not getting the data and information they need at the right time. Unified Communications (UC) can have a huge impact on your employees’ collaboration, and as a result, their productivity. However, it’s almost impossible to implement a UC system and expect it to work overnight! Some companies that attempt to make the switch to a UC system suffer from a few common pitfalls that could be avoided.

Read below for some tips for UC implementation:

 
Pitfall #1: Lack of Employee Training
Since UC systems are designed to be used by you and your employees, your employees are your best asset in getting your UC system in place. Make sure they know what is happening, how it can improve their work experience, and what they can do to help. When in doubt, opt for a slow integration process. While it may be frustrating to you, knowing what exciting new features are going to be available in the future, adding only a few tools at a time gives your employees the time they need to get used to them.

 
Pitfall #2: Unnecessary Features
Speaking of exciting new features, sometimes tools included in your UC system may bog down your employees with redundant information. The best way to prevent a backslide in productivity is to know your company and its technological needs. Training …

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Millennia Technologies is a full-service voice and data solutions company for midsize to enterprise customers. Specializing in UCaaS , CCaaS , Cybersecurity , IoT , Voice , Cloud , and more. Our passion is firmly rooted in showing clients how well-designed data solutions can significantly accelerate business operations, and then celebrating their goal-shattering successes.