customer experience

BUSINESS PHONE SYSTEMS: HOW OLD IS TOO OLD?

A business’s phone system acts as the primary method for communicating with clients. Uprooting the current system and replacing it with a new one is a delicate matter, so it’s tempting to go with the old adage—if it’s not broken, don’t fix it. However, just because something still works doesn’t mean it’s doing what it needs to be doing. Old phone systems may be draining more money out of your business than they’re generating.
Telecommunications technology is ever evolving, but what remains the same is a business’s need for a reliable communication tool. Yet when it comes to upgrading that 10-year-old push-button phone sitting on the desk, people tend to hesitate. Knowing when or if you should upgrade your phone system can be a complicated decision. Here are some signs that it’s time for an upgrade.

 
Adding or Moving Locations
If your business is moving to or opening a new location, installing an older phone system can be detrimental to your finances. The costs of uninstalling, transporting and reinstalling an older communication system can be significantly more expensive than the price of a brand new system. For this reason, alternatives to POTs (plain old telephones) are becoming more popular.

Experts say there will be over 27 million VoIP users by the year 2020, which means that a universal upgrading is practically inevitable. Alternative communication systems, like VoIP, are attractive because they offer substantial cost-saving incentives for business. You’ll find a single installation of VoIP across …

Flexibility Builds a Strong Contact Center

Like a great workout, a great call center functions best when it is tailored to your individual needs. Don’t let a stagnant call center slow you down, upgrade your contact center. Flex the muscles of your business and build a strong call center with the customizable features of the Mitel Flex Contact Center.

Everyone has different needs, and every business wants different results. The business looking to increase their ROI in the next 6 months doesn’t have the same needs as the business simply trying to land their first 100 customers. If your call center is at the heart of your business, it should be customized to fit your current needs, and have the ability to change as your business grows.

No matter the size of your business, or what size you want it to be, growth depends on customer satisfaction and customer satisfaction depends on positive customer interactions. Your customers don’t want generic messages and menus and you won’t grow if you’re applying the same solution to everyone. The right contact center solution can make it easy to personalize interactions and lead to higher customer satisfaction. Start seeing gains when you apply the following customizable solutions of Mitel Flex for Contact Centers to your call center.
Developer Tools:
Don’t rely on an outside developer every time you need to make a change to your phone system. Flexible developer tools put the power of customization into the hands of the customer. Customize your contact center solution or build your …

10 Ways Your Phone System Improves Your Customers’ Experience

Business competition in today’s economy is fierce. Your customers expect the highest level of care, and you and your staff need to be reachable, professional and customer-focused at all times – no matter where you’re working.

If that’s your business model, is your phone system supporting you and your employees like you need to support your customers?

Use this checklist to evaluate if your business communications give your customers the experience they expect from their chosen providers. Give yourself a point for every line you can check off. When you’re done, count your checks.
Reachability and Professionalism

Customers can access your sales staff anytime and anywhere, with mobile capabilities that direct incoming office calls to your sales staff’s mobile phones.
Outbound calls look professional, coming from the main company number, even when your employees are using their smartphones or other mobile devices.
Customer focus is enhanced by integrating your Outlook and CRM tools with your phone system to track conversation history with your client.
Employee productivity is increased by merging call records with customer records to improve sales trending projections and staffing optimization.

Employee Productivity

Employees can bring their own device and integrate it with your phone network.
Teamwork is made easy with voice and video calling, instant messaging and desktop sharing.
Employees feel secure that voice and data are safe, even in public hotspots.

Cost Effectiveness

Ongoing administration, such as adding a new employee, is easy vs. labor intensive.
Local support is available to train your staff to use features …

Millennia Technologies is Growing!

Here at Millennia Technologies, we have been excited about the growth and changes our organization has experienced recently. And we’re so thrilled about what’s happening that we’d love to share some of the exciting details with you!

As our partnership with Mitel has grown, our President saw opportunities for expansion in our technical and support side of the business. These changes are made to better service our loyal customers as our business continues to respond to our growth. Here are some of our staffing additions and product upgrades that are currently taking place:
New Director of Engineering and Technical Services (E&TS)
Robert Bonnell joins us with over two decades of experience as a technical director for one of the largest Orthopaedic private practices in the Mid-West, which was also among our first customers at Millennia Technologies. And in addition to 36 years of IT experience from both the customer and vendor perspective, he brings managerial, team development, and process improvement experience to our growing organization. Having been a Mitel customer for over 15 years, he also brings a unique customer advocacy perspective to the Millennia Technologies team.
Other E&TS Additions

Kim Taylor – Customer Advocate / Tier 1 support
Jamie Cushman, PMP – Project Manager

 

And the majority of our entire E&TS team has one or more Mitel certifications.

Millennia Technologies would also like to welcome back Sr. Telecommunications Systems Engineer, Becky Emerick! Becky has 6 IT Certifications and we are delighted to have such a talented individual back …

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Millennia Technologies is a full-service voice and data solutions company for midsize to enterprise customers. Specializing in UCaaS , CCaaS , Cybersecurity , IoT , Voice , Cloud , and more. Our passion is firmly rooted in showing clients how well-designed data solutions can significantly accelerate business operations, and then celebrating their goal-shattering successes.