CRM

Comparing Hosted VoIP Solutions

Businesses are turning to VoIP solutions for their communication to increase the effectiveness of their voice systems and save money. But with increased demand comes increased supply, and it can be difficult to wade through the many companies and services offering VoIP to find the best fit for your company. When looking for your hosted VoIP solution, you should be able to find one that fits your current needs and budget, as well as offers new opportunities to increase productivity. In this blog, we’ll discuss a few key things to consider when shopping for VoIP services.
Reliability
One of the benefits of a hosted VoIP system is its mobility, enabling users to make and receive business calls wherever and whenever they need to. This makes it all the more important that your phone system is working when you are. Outages can happen, so make sure that any VoIP provider you are considering has procedures to prevent them. Read reviews and references to see how good they are at responding to incidents, and determine from there whether or not the provider seems reliable. Remember: reviewers are more likely to comment on negative experiences than positive, so no news might be good news!
Included Features
To stay competitive, VoIP providers offer a variety of features that could significantly boost your phone system’s effectiveness. Features like the ability to migrate your current phone numbers, enhanced voicemail, and auto attendant are included free-of-charge in some plans, available at a …

Banking Card ATM

Banks and IP Telephony

In an increasingly competitive banking environment, customers desire nothing but the best. Banks must do everything within their capability to provide the best service possible. Since customer service can come in many forms, the banks have decided to focus on phone systems.

This is where the benefits of IP telephony come in with all the bells and whistles of internet-based communicative services. Financial institutions stand a better chance to improve their public communication with IP telephony than what they could have with circuit-based telephone network connections.
Banks and IP telephony – how they stand to benefit
Business happens fast when companies decide to move their communications to cloud systems. Financial service firms also reap the benefits of innovative cloud communication to improve their overall services and communication process.

Even though there are many ways in which banking can benefit from IP telephony, these are some of the most common ways this technology has affected banking:
1. No tolls and MAC charges
One of the common problems that many banks face even today pertains to adding, modifying, or removing an existing phone line (MAC) as the service provider has to be contacted in every case.  Phone companies charge based on each MAC and keep the bank waiting as they work according to their schedule.

This issue can be eliminated with IP telephony as the entire network can be setup in the cloud and scalable on-demand. There is no need to contact the service provider.  Nor wait for them to …

DOES YOUR PHONE WORK WITH YOUR CRM?

As mobile technology increasingly blurs the traditional lines between personal computing and telecommunication, businesses are reaping the benefits of a cloud-based VoIP technological revolution to become more self-sustained and customer oriented. If you’re a business owner, CRM and phone integration can give your enterprise multiple advantages over using separate platforms.

No, this isn’t just about saving money; when VoIP telephone services work with CRM, your business stands a chance to take advantage of advanced CRM applications that provide all-around better customer service and also help in administration, decision-making, and raising greater revenue.
Why it’s necessary for phone and CRM to work together?
1. Automated tracking: When it comes to CRM, effectively recording information plays a key role for reference purposes. By knowing the customers, you have the ability to cater to their needs and requirements accurately. VoIP & CRM integration can automatically track data such as date and time of the call, the information of the person who called, and its purpose.

This benefit not only reduces the chance of losing data that often happens in manual data entry but also saves you a lot of labor cost.

2. Better all-around management: From tracking calls to pop-up notepads, cloud-based VoIP phone integration manages your employee interaction with customers and sales in the easiest way possible. There is no need to collect handwritten notes or open the CRM system during every phone call.  This is because the integrated system knows when to open notepad for your employees …

Using Mitel Communicator to Improve Business Communications

When it comes to operating in the current century, businesses are only able to get ahead if they are able to move and work as efficiently as possible. Not only are there countless ways to accomplish this with technology, but by tapping into the power of processes and systems these new technologies can create. One thing is for certain, however, when it comes to using something like a Mitel Communicator, there’s a tremendous amount of efficiency created at every step of the operation. Some of the following examples best demonstrate how a plethora of businesses are benefiting from using Mitel Communicator:

1. Boost Productivity and Teamwork Flexibility
In any organization, if decisions need to be made or people need to find answers and authorization for any reason, there is no time to delay. The Mitel Communicator provides actual solutions for communication lapses that are both quick and efficient. From instant messaging service and the ability to transfer voicemail right to text or email, you’ll never miss a message. Additionally, call routing services are convenient and easy-to-use with a few simple clicks.

2. Conferencing Tools
Face-to-face communication is always best, but when that isn’t possible, the next best thing is video conferencing. With a Mitel system, you are able to have secured and instant access to anyone with just a few clicks.

3. Convenience Matters
With the mounting business needs of today, the ability to turn any smart device or computer into a communication tool is a key …

Make More Sales With the Right Phone System

In today’s world of smartphones, texting, social media, and even email, it may seem odd to think about your phone system being a source of business revenue. However, the modern-day phone system can be a powerful tool to increase sales as well as productivity when it’s used at its full potential. The more advanced features also allow your sales, marketing and customer service teams work together more effectively.

Some of the features and functionality that can help you accomplish business growth through your phone system are:
CRM Integration
A Customer Relationship Management (CRM) system that partners with your phone system can save you time as well as prevent careless mistakes that can impact the relationships you have with your customers. For example, if you have a Salesforce phone integration in place, an existing customer will call in and all call identification details then show up on the employee’s screen, along with any details regarding their recent orders or calls. The person answering can then greet the caller by name, and can instantly see all customer history.
Improve Hold Times
Ring grouping and automated call routing minimizes the amount of time your customers are spending on hold. The systems can be organized so the new calls are routed to specific call center phone lines that have been idling for the longest amount of time. Additionally, ring groups can be programmed to ring through to multiple extensions simultaneously or in a sequence so a qualified employee …

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Millennia Technologies is a full-service voice and data solutions company for midsize to enterprise customers. Specializing in UCaaS , CCaaS , Cybersecurity , IoT , Voice , Cloud , and more. Our passion is firmly rooted in showing clients how well-designed data solutions can significantly accelerate business operations, and then celebrating their goal-shattering successes.