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Should You Use a Toll-Free Number?

Everyone has at least a passing familiarity with toll-free numbers. From jingles to billboards to commercials, businesses offer up toll-free numbers to try to entice people to call. Unless you’ve looked into them before, however, you might not be aware of exactly how they work, and why a business might use one. Here are the basics.
What is a Toll-Free Number?
When a person calls a toll-free number from a landline phone or …

The Pros and Cons of Hiring Remote Employees

More and more of the global workforce is working remotely: about 70% work from somewhere other than their office at least once a week. With so many people choosing to work remotely, it has to make business sense, but unfortunately, it’s not perfect. Here are the pros (and a few cons) of hiring employees to work from home.
The Pros

Expand your talent pool. One of the biggest advantages to considering remote employees is the …

3 Steps to Take When Call Quality Drops

Call quality is a prime consideration for anybody looking to get the most out of their phone system. Nothing is more frustrating than a bad connection with a client or lead during an important phone call, and though VoIP systems have many business benefits, they have also created a new set of obstacles to overcome. Because VoIP systems rely on a fast connection on both ends, a weak connection could mean …

Are Smart Devices Changing How We Communicate?

As connected devices permeate practically all aspects of our society, are we communicating differently? From voice commands to new technologies, the presence of IoT devices is changing things in the tech and business industries: the only question is, how?

It’s not surprising to hear that by 2020, there will be tens of billions of data-spouting devices connected to the Internet. Many people believe IoT devices make us more efficient in our daily lives, …