When you tell me that ShoreTel has reached the end-of-life, what does that really mean?
Mitel acquired ShoreTel in 2017. The Connect platform changed in brand name only. The ShoreTel technology underpins the Mitel Connect platform, which is now called Mitel MiVoice Connect. Mitel announced the end-of-life of the ShoreTel 14.2 software and all previous software releases. And, while ShoreTel 14.2 will still be supported through December 2019, all future bug fixes will be rolled into Connect releases. Support for software updates/bug fixes will no longer be provided for ShoreTel 14.2 beginning 2020.
What are the requirements for us to upgrade to Connect?
While there are not many “requirements” for upgrading to Connect, there are some infrastructure requirements that should be noted:
Must be on ShoreTel version 14.x
If you are using Enterprise Contact Center, you will need the …
Personnel costs are a considerable portion of any company’s budget, and high churn rates make that percentage skyrocket. Companies looking to reduce costs by improving employee retention need to take a proactive approach. Waiting until the exit interview to investigate why an employee decided to move on means the business missed out on the golden opportunity of identifying the obstacles and challenges its employees face.
Employees are the lifeblood of an organization, which is why having a strong team is critical. But we all know the battle to attract top talent can be ruthless. It’s easy for businesses to be ensnared in the vicious cycle of investing valuable resources in training and developing an employee only to lose them to a competitor. When this happens, it leaves administrators in the organization ripe with confusion and asking the question of, “why?” …
With online reviews being so easy to create and share, improving customer service is more important than ever before. In fact, it’s quickly become a top priority for 72 percent of businesses. Many call centers and service departments have switched to VoIP for cost savings, but integrating other unified communications can improve the experience even more.
Unified communication provides a high level of customers service. By combining UC tools like instant messaging, email, and phone employees can communicate simultaneously, thereby getting to the root of the problem faster. If you’re on the fence about implementing UC, here are four ways it can enhance the customer service experience.
1. Answer customers’ questions more quickly.
With UC, clients are able to choose their preferred method of communication, which means the time it takes to process a request is dramatically reduced. UC works by integrating a variety …
A business’s phone system acts as the primary method for communicating with clients. Uprooting the current system and replacing it with a new one is a delicate matter, so it’s tempting to go with the old adage—if it’s not broken, don’t fix it. However, just because something still works doesn’t mean it’s doing what it needs to be doing. Old phone systems may be draining more money out of your business than they’re generating.
Telecommunications technology is ever evolving, but what remains the same is a business’s need for a reliable communication tool. Yet when it comes to upgrading that 10-year-old push-button phone sitting on the desk, people tend to hesitate. Knowing when or if you should upgrade your phone system can be a complicated decision. Here are some signs that it’s time for an upgrade.
Adding or Moving Locations
If your business is …