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Does Your Network Infrastructure Support Cloud Communications?

The telecom industry has gone through a number of transformations in recent years. The impact of this innovation has revolutionized how businesses approach communication. However, what hasn’t changed is the need for excellent communication and collaboration tools. The concept of hyperconnectivity has been eagerly adopted by businesses as a way to stay competitive.

Many have taken to cloud-based UC platforms as a way to achieve this higher level of connectivity. UC systems …

Should You Use a Toll-Free Number?

Everyone has at least a passing familiarity with toll-free numbers. From jingles to billboards to commercials, businesses offer up toll-free numbers to try to entice people to call. Unless you’ve looked into them before, however, you might not be aware of exactly how they work, and why a business might use one. Here are the basics.
What is a Toll-Free Number?
When a person calls a toll-free number from a landline phone or …

The Pros and Cons of Hiring Remote Employees

More and more of the global workforce is working remotely: about 70% work from somewhere other than their office at least once a week. With so many people choosing to work remotely, it has to make business sense, but unfortunately, it’s not perfect. Here are the pros (and a few cons) of hiring employees to work from home.
The Pros

Expand your talent pool. One of the biggest advantages to considering remote employees is the …

3 Steps to Take When Call Quality Drops

Call quality is a prime consideration for anybody looking to get the most out of their phone system. Nothing is more frustrating than a bad connection with a client or lead during an important phone call, and though VoIP systems have many business benefits, they have also created a new set of obstacles to overcome. Because VoIP systems rely on a fast connection on both ends, a weak connection could mean …