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How to Choose Between Onsite and Hosted Telephony

HOW TO CHOOSE BETWEEN ONSITE AND HOSTED TELEPHONY

When the telephone was introduced in the 1870s, it changed the world. By opening the universe of communication, it made the world smaller and more connected. Imagine hearing the voice of someone in another city, state or country over the telephone for the first time. It must have seemed like a miracle!
Since then, telecommunications have continued to evolve rapidly, from switchboards and direct lines to massive networks, and from landlines to cell phones. And now, the Internet and cloud-based systems make communication and the instant transfer of information possible with a mouse click.
 
Can You Hear Me Now?
While personal communication has been enhanced, businesses have been the primary beneficiary of developments in communications. In fact, most of the early users of phones were businesses. It allowed companies to expand their customer bases and locations. Although some people may curse the …

HOW TO ENSURE E911 COMPLIANCE

First, let’s quickly review what enhanced 911 (E911) means. The new Michigan legislation is designed to ensure that a caller’s callback number and specific location within your building (not just your address) are delivered to the correct Public Safety Answering Point (PSAP), the call centers answering emergency calls and dispatching emergency services. (To learn more, read “What is Enhanced 911 and How Does it Affect Your Business”).
Basically, the legislation which is already in effect in Michigan requires all multi-line telephone systems (MLTS) or Private Branch Exchange (PBX) operators/owners to comply with new regulations by the end of 2019 or potentially face fines.
 
Understanding the New Requirements
The requirements for E911 vary based on the number of buildings and square footage of your enterprise. In general, the specific location of each communications device needs to be provided. Why is location information …

WHAT IS ENHANCED 911 AND HOW DOES IT AFFECT YOUR BUSINESS?

New, enhanced 911 legislation (MCL 484.901) is currently in effect in Michigan with a compliance deadline of December 31, 2019. The legislation requires all multi-line telephone systems (MLTS) or Private Branch Exchange (PBX) operators/owners in Michigan to comply with these regulations or face fines of $500 to $5,000 per offense.
Now is the time to verify compliance, plan, budget and implement any necessary changes.
 
What is Enhanced 911?
The new E911 technology ensures that a caller’s callback number and location information are delivered to the correct Public Safety Answering Point (PSAP), the call centers answering emergency calls and dispatching emergency services. In addition, since wireless users are often mobile, some type of enhancement is needed to 911 service that allows the location of the user to be known to the call receiver.
The requirements for E911 vary based on the number of …

WHY YOU SHOULD CONSIDER A CLOUD PHONE SYSTEM

(Republished with permission from Mitel)

Your phone system plays a critical role in your business operations and in your company’s success. But with more employees working from home and on the go, increasingly global markets and ever-changing customer demands, today’s workforce requires decision makers to think beyond the traditional phone systems of days past. The modern workplace requires a complete communications and collaboration system that not only lets employees interact with ease, but also empowers IT teams to easily manage and adapt to an evolving business environment.

 
Why Cloud Communications?
Chances are, you’re already using cloud technology in other aspects of your business. G Suite by Google Cloud®, Microsoft Office 365® and Dropbox® are just some examples of cloud-based applications. The cloud simply refers to software and services that are hosted by the provider and run on the Internet instead of equipment …