The world of technology continues to explode around us, providing new ways to find and send information. And while many businesses today are working to create intelligent voice and data solutions that consolidate data handling, voice communication remains a necessary and important part of the equation.
The Modern PBX
Today, VoIP-based PBX systems have the capability of additional services versus just delivering a call. Because their fundamental structure is a component of a network, their service potential is only limited by what the system can provide. That means there are possibilities for not just voice delivery and the expected voicemail storage, but also the capability of adding additional services, such as Find Me/Follow Me features.
Find Me Options
With older systems, when a person wasn’t at their desk, it required another person to route the call to where the recipient would be. Doing so requires planning, scheduling, multiple phone numbers and a person managing the connection. With Find Me/Follow Me features in the phone system, numbers on VoIP PBX systems become mobile, and the ability to connect goes to wherever the recipient happens to be. Rather than an urgent call transferred to voicemail, which the recipient has to reconnect physically with the network to retrieve, the call routes to a variety of locations both in the system and externally. If a recipient is on the go, the desk number can be easily connected to a cell phone. And if the recipient is still unable to answer, the message can …