You’ve made the decision to switch to unified communications (UC) for a number of reasons, one of the major points being that you know it will save your organization money over time. You’re in good company because thousands of companies today are installing UC solutions because they want to improve their collaboration efforts while keeping their costs under control. It’s a wise strategy because research suggests that replacing multiple vendors and a traditional phone system with a single-vendor option offers both significant cost savings as well as improved communication processes.
So you know all this to be true, but how do you know it’s actually producing these results for your business?
Ensure Your Plan is Actually Unified
At the core, unified communications is the process your workforce uses to seamlessly connect and communicate with each other regardless of location or device. This occurs through voice, instant messaging, email, video or conferencing. A truly unified solution should empower your staff to use each of these communications methods through a single interface. To do so, the UC solution should have an escalation process that can provide employees with the ability to easily transfer from using the phone to instant messaging, or they are easily able to pull in others to existing conference calls without having to transfer to another platform to do so.
Identify Your Cost-Savings Elements
Although robust and powerful, most UC solutions do not provide any reporting or analysis tools in order to track the …