ShoreTel Flex

Flexibility Builds a Strong Contact Center

Like a great workout, a great call center functions best when it is tailored to your individual needs. Don’t let a stagnant call center slow you down, upgrade your contact center. Flex the muscles of your business and build a strong call center with the customizable features of the ShoreTel Flex Contact Center.

Everyone has different needs, and every business wants different results. The business looking to increase their ROI in the next 6 months doesn’t have the same needs as the business simply trying to land their first 100 customers. If your call center is at the heart of your business, it should be customized to fit your current needs, and have the ability to change as your business grows.

No matter the size of your business, or what size you want it to be, growth depends on customer satisfaction and customer satisfaction depends on positive customer interactions. Your customers don’t want generic messages and menus and you won’t grow if you’re applying the same solution to everyone. The right contact center solution can make it easy to personalize interactions and lead to higher customer satisfaction. Start seeing gains when you apply the following customizable solutions of Shoretel Flex for Contact Centers to your call center.
Developer Tools:
Don’t rely on an outside developer every time you need to make a change to your phone system. Flexible developer tools put the power of customization into the hands of the customer. Customize your contact center solution or build your …