ShoreTel Connect

4 Concerns about Hosted VoIP Solutions

Cloud technology is booming, and for all the right reasons. This technology is efficient, scalable, and provides cost-effective storage and communication solutions to businesses. Despite more and more small businesses jumping the gun to adopt VoIP, some business owners just refuse to see its advantages.Their reluctance usually stems from a lack of awareness, coupled with misinformation that they may have gathered from various sources. In this guide, we are going to make an effort to demystify VoIP and present a clear picture of how hosted VoIP solutions can mean profits for the business.

Here are answers to some of the popular questions that small business owners ask about hosted VoIP:

Concerns About Hosted VoIP Solutions
Q. Is cloud communication completely secure?

A. When executives think about switching to a cloud-based communication platform, the first thing that comes to their mind is the possibility of things going wrong. Whether it is outsiders stealing a phone and hacking into their network or eavesdropping and unauthorized international calls, these are some of the risks that can cost a business dearly.

The good news is that sophisticated VoIP phones consist of unique digital signatures built into their firmware. The signatures are restricted and cannot be rewritten, which puts a limit on the capacity of someone hacking the system to eavesdrop or disrupt calls. Moreover, these systems encrypt signaling information that prevents hackers from getting vital details.
Q. Do I have full control over my phone systems?
A. Yes, just because you are opting for hosted …

How ShoreTel Connect Can Make Your Day With Intelligent Voice & Data Solutions

There aren’t enough hours in the day, and sometimes those precious hours are eaten up by, well, life. An important meeting gets hijacked by car trouble, or kids get sick on a day you just can’t be away from the office. Well, with ShoreTel Connect’s intelligent voice and data solutions, you don’t ever have to be away from the office.

When you can’t afford to halt work when obstacles pop up, you need a communication system that will adapt with you and keep you moving forward. With robust features like conferencing and collaboration and flexible mobility between devices, you can stay connected when it matters most.

Find out all the ways Millennia, as a Midwest ShoreTel provider can take you through your day, no matter what life throws at you.
 
Late to work? Don’t miss the meeting.
Don’t let a faulty alarm ruin that early morning meeting. When life throws you behind, stay ahead with ShoreTel Connect’s conferencing and collaboration tools. The calendar feature will remind you of upcoming meetings and allow you to join a conference right from your mobile phone. Share a presentation by pulling from Dropbox and hit the mark without leaving your bedroom.

 
On the Move? Stay Connected.
Whether you’re bouncing back and forth between your desk and a coworker’s desk, or you’re running kids to school or managing car trouble, with ShoreTel Connect, you’re not anchored to one spot. With one click, you can transfer a call from your desk phone to your personal mobile …

The Apps That Help You Stay Connected

The way teams work is changing. Remote work and mobile offices can make it hard to stay productive and stay in touch. But every day new apps and programs are released that are designed to help us be productive, stay connected and get more done. These are just a few of those apps.
Asana/Teamwork:
These project management tools help your team stay connected, productive and on task. Both let you assign tasks and subtasks, tracking a project from start to finish. Assign certain tasks, leave comments, add files and connect with those outside your organization. Which one you use is up to to you, and there are even more to choose from, but a project management tool is a must for collaboration.
Evernote
Evernote is note-taking on steroids. And every business owner, creative, go-getter and idea man needs a place to take notes. Evernote provides that and more. It’s a space where you can store notes, documents, images and more. And, you can share those notes (or entire notebooks) with the team members you need to collaborate with.
Trello
Trello is a project management app that is not only great for working with teams, but can also help organize your personal life. A visual list that lets you drag, drop, upload images and share, Trello gives you an overview of your life.
G Suite
The Cloud, Drive, Docs, Calendar, Gmail; G Suite are all Google apps that make your life easier and make it easier to work together as a team. Share documents, save them …

10 Ways Your Phone System Improves Your Customers’ Experience

Business competition in today’s economy is fierce. Your customers expect the highest level of care, and you and your staff need to be reachable, professional and customer-focused at all times – no matter where you’re working.

If that’s your business model, is your phone system supporting you and your employees like you need to support your customers?

Use this checklist to evaluate if your business communications give your customers the experience they expect from their chosen providers. Give yourself a point for every line you can check off. When you’re done, count your checks.
Reachability and Professionalism

Customers can access your sales staff anytime and anywhere, with mobile capabilities that direct incoming office calls to your sales staff’s mobile phones.
Outbound calls look professional, coming from the main company number, even when your employees are using their smartphones or other mobile devices.
Customer focus is enhanced by integrating your Outlook and CRM tools with your phone system to track conversation history with your client.
Employee productivity is increased by merging call records with customer records to improve sales trending projections and staffing optimization.

Employee Productivity

Employees can bring their own device and integrate it with your phone network.
Teamwork is made easy with voice and video calling, instant messaging and desktop sharing.
Employees feel secure that voice and data are safe, even in public hotspots.

Cost Effectiveness

Ongoing administration, such as adding a new employee, is easy vs. labor intensive.
Local support is available to train your staff to use features …

5 Reasons Why a Switch to the Cloud Should Begin with Your Phone System

As an increasing number of businesses are now adopting cloud-based solutions, not being able to do the same may give you the feeling of being left out. Apart from the obvious advantages that a cloud-hosted platform brings to business operations, this solution is also very cost effective, given the right vendor.

If you feel overwhelmed at the thought of the transition of your services to cloud, then it may be helpful to concentrate on one service at a time. Integrating your phone system would be a great way to begin as this segment of business operations is deemed to be relatively simple.

Still need more reasons as to why the switch to the cloud should start with the phone system? Keep on reading to find out.
5 Reasons Why a Switch to the Cloud Should Begin with Your Phone System
 
1. IT can build internal support for cloud
One of the primary advantages of the cloud-based phone system is that it can be deployed in a controlled manner. This means you get full control of choosing how many employees or workgroups take the benefits of this deployment. As a result, you can put the new phone system to test incrementally before planning for a major scale rollout.

This practice will allow the IT system to work around potential hiccups that may hinder the full-time deployment. Additionally, your employees will also have a good experience with the final rollout and more willing to embrace cloud-based applications in their daily …

The Feature-Rich ShoreTel Connect Platform

Tired of outdated phone systems that don’t work as hard as you do? To keep your business going, you need employees who collaborate easily, will work with your CRM and ERP, be flexible and help you get stuff done. So, if your phone system were a prospective employee, would it make the cut or be fired before the end of the first week? Your phone system should function like an ideal employee. If you work with ShoreTel Connect, it can.

Check out the resume and find out if ShoreTel Connect should be your next hire.
What is ShoreTel Connect?
The ShoreTel Connect platform is an intuitive user interface that utilizes either an onsite, cloud or hybrid combination for seamless business communications. This engineering changes how businesses communicate with a new collaborative experience that focuses on uniting groups through their individual preferences. Companies can gain flexibility, mobility, and customer information through enhanced collaboration with employees, partners, and customers. All while lowering IT expenses.

This state-of-the-art solution works to simplify the way IT deploys, scales, secures and manages the phone system. The structure is designed to help companies grow and scale as their business needs change.
Connect’s features include:

Allows you to communicate according to your individual preferences with enhanced collaboration tools offering instant messaging, web and audio conferencing, desktop sharing, and point-to-point video
Can take your conversations from an IM, to a call, to an online meeting, to a web desktop share with or without video – with a single …