Entries by JR Muller

5 Steps to Transforming Your Healthcare With VoIP

Do you want to transform your healthcare service drastically? If so, then you have come to the right place. Here you can find out about VoIP and how it could benefit your establishment while helping you to provide a much better service to the patients you serve. 

First, it’s important to understand that VoIP applications give you a chance to make and receive phone calls from almost any device that has an active internet connection. This could be a phone, computer, or even a tablet. It’s not hard to imagine the kind of positive transformation this could bring for those working in the healthcare sector. If you want to integrate it yourself, here are five steps you need to take to reap the full benefits.
1.  Research Companies
The first stage would be for you to research the companies out there to make sure that you are choosing someone who can provide you with the service you are looking for. Many VoIP providers run through the cloud, and you will pay a subscription fee to access the system you need. 

No two providers are the same. One may be able to provide you with video conferencing calls; others may not. Suppose you want to get the most significant improvement from your VoIP integration. In that case, it is wise for you to choose a provider with experience in the healthcare field, so you can get a solution that caters to every aspect of …

The Benefits & Importance of Using Telecommunication

Communication is at the heart of any organization. Businesses need to consider communication between a variety of people, including employees and management, clients and customers, and suppliers or other outside organizations. 

In communication, the tools and methods used have a significant impact on quality, productivity, and results. If the right tools aren’t being used, communication is likely to be much less efficient and effective.

Telecommunication is one of the most important forms of communication in any modern business. In today’s world, the most popular telecommunication service is known as UCaaS (Unified Communications as a Service). 

UCaaS refers to a phone system that uses Voice over Internet Protocol to provide a Cloud-based phone system for businesses. Often this service is provided by a network service provider as part of an overall network solution.

Annually, 1.45 trillion dollars is spent on telecommunications worldwide, with businesses relying on technology to keep them connected.

In the digital world today, telecommunications are the foundation of operation in organizations of all types.
The Importance of Using Telecommunication
Connectivity and communication are vital for any organization. Businesses need to be able to communicate information quickly, comprehensively, and flexibly so that they can remain relevant and compete against other organizations. 

When businesses use telecommunication technology, they can communicate directly with customers, access the information they need anywhere and anytime, keep up with their market, and create resources and relationships that help them to stay competitive.

Information technology and telecommunications have become a fundamental part of society, …

5 Advantages of Unified Communications in Healthcare

Unified Communications as a Service (UCaaS) is a cloud-based communications system that combines multiple tools or businesses and organizations. By integrating communications tools into one simple, accessible platform, companies and institutions can benefit from modern, interactive, effective network solutions. Communications are vital within the healthcare sector. In this article, we’ll discuss the advantages of using unified communications in healthcare. 

Examples of unified communications services include:

Video calling (such as Zoom)
Web conferencing
Collaboration tools (including Slack, Glip, and Microsoft Teams)

Examples of add-ons include:

CRM integration
CCaaS integration
Accounting tools
IVR (interactive voice response)
Call recording
AI/ Sentiment

The Top 5 Advantages of Unified Communications in Healthcare
Unified communications (UC) offers several advantages for organizations and providers that operate within the healthcare industry. These include:
Bringing Teams Together
The primary benefit of unified communications is bringing teams and departments together. This is increasingly important when remote work is becoming more commonplace and virtual services, including telehealth, are becoming more popular. 

Using UCaaS is an effective means to facilitate seamless communication between individuals and groups, no matter where they are in the world. The healthcare sector extends far beyond conventional surgeries, clinics, and hospitals today, and communications systems must be flexible, adaptable, and agile. A 2022 survey revealed that almost 60% of medical practices managed hybrid workforces in 2021 (source). 

Modern systems reflect employee mobility and cater to the demands of a diverse range of providers and organizations. Communication tools enable healthcare professionals to share documents …

Hosted Phone Systems [A Business’s Guide]

The quality of your phone system is critical to the effectiveness and efficiency of your business. Learn how you can transform your business by ditching the old school phone systems and upgrading to a hosted phone system.

A hosted phone system is any phone that requires access to the internet, and that is hosted away from your business location. One example would be a Voice over Internet Protocol (VoIP) system. A VoIP system will route all of your calls via the internet, as opposed to traditional phone lines. 

With a hosted phone system, apart from the initial setup costs for compatible handsets, modems, routers, and switches, there’s no need to allocate additional capital for your hosted phone system.
How do Hosted Systems Work?
Modern, hosted phone systems exist in the Cloud online. Instead of relying on localized hardware to store information, the Cloud allows information to be stored on the internet, so no matter where you are, you have access to the information you need to get your job done. As long as a device has internet access, your employees can do business from virtually anywhere, even using your business phone number. 
The Benefits of a Hosted Phone System
There are a lot of factors to consider before making the switch to a hosted phone service. It’s best to ask a trusted IT provider like Millennia what the pros and cons are and what type of system is best for you. To get you started, …

Cybersecurity For A Remote Workforce [A Beginner’s Guide]

During the advent of the pandemic in March 2020, the number of remote workers peaked at more than 83 percent of the US workforce. At the time, commentators believed that the number would rapidly return to baseline once risks subsided. But that didn’t happen. Even by September 2021, more than 67 percent of workers still worked partially or exclusively from home. 


In light of this, remote cybersecurity is now business-critical. Moreover, it brings up new challenges that don’t arise in conventional, office-based setups.

Why Cybersecurity Is Important

Many firms outsource their security to professionally managed service providers that continuously monitor network traffic and block suspicious activities. As a result, most company networks are difficult for hackers to crack.


When workers are remote, though, that approach becomes more challenging. Employees and contractors prefer to use their own devices, which don’t offer the same level of cybersecurity protection as enterprise-level solutions. 


During the pandemic and the shift to remote working, many cybersecurity incidences rose across the board. The movement created new attack surfaces for cybercriminals to exploit, increasing the risk that companies face. The departure from previous methods of working increased insider threats substantially, both deliberate and inadvertent. 

How To Set Up Cybersecurity For Remote Workers

According to a Microsoft Digital Defense report, there are some relatively simple steps that employees and organizations can take to bolster security in this new environment.


Options include:


Mandating better passwords. Passwords such as “password123” or “mypassword” are easy for hackers to crack …

A Beginner’s Guide To PBX Systems

When starting a small business, having just a single phone line for most contact purposes is common. You provide a phone number that your customers can ring, and you’ll typically answer it yourself or dedicate a receptionist to help you take calls. It’s probably not the phone that you give clients and business partners (for that, you might provide your mobile number), but it’s still a public contact number that anyone can call.


Now imagine that you’re expanding your business. You have ten times the staff and customers, and your single phone line can no longer keep up. Customers are unable to phone you, and they aren’t even put on hold because it’s just a regular telephone line. If you don’t do anything about it, they will get frustrated and may stop supporting your company.


So how do large companies handle it? If you’ve ever called a bank or a large business, then there’s a good chance you’ve been forced to listen to waiting music and made to wait in line. This is likely because they’re using a Private Branch Exchange system, also known as a PBX. It’s an enterprise-level telephone network system that businesses use to offer multiple customers support simultaneously.


In this short guide, we’ll be explaining how they work and give you a few reasons why you should have one!

How do PBX systems work?

There are actually a number of different PBX systems. These are usually described as analog, digital, …

10 Powerful Business Benefits of VoIP

Are you looking for a business phone system that provides powerful features and benefits? If so, you should consider VoIP. VoIP stands for Voice over Internet Protocol, and it’s a technology that allows you to make phone calls using the internet. Thanks to VoIP, businesses can enjoy a wide range of benefits, including cost savings, better collaboration, and improved flexibility.

Keep reading to learn more about the 10 best business benefits of VoIP.
1. Cost Savings
Businesses can save a lot of money by switching to VoIP. For example, you don’t have to pay for expensive long-distance calls with VoIP. What’s more, VoIP plans are often much cheaper than traditional phone plans.

With communication data being modified into data packets and sent over the IP network, the issue of a single phone line being utilized by only two callers is eliminated. The IP network could be a direct IP connection to your phone service provider or simply your existing internet connection (or a combination of both).

Traditional phone lines typically charge for each minute of call time, whereas with VoIP, your only costs are your monthly charges from your ISP. In addition, many providers offer inexpensive or even free calling, such as the contiguous United States.
2. Better Collaboration
VoIP makes it easy for employees to collaborate, no matter where they are located. Team members can always stay connected with features like conference calling and call forwarding.


3. Improved Flexibility
VoIP gives businesses the flexibility to scale …

VoIP 101: Voice Over Internet Protocols

If you still haven’t heard about the potential benefits of VoIP, prepare to change the way you think about your current long-distance calling plan!

VoIP (Voice over Internet Protocol), simply put, is a method for taking ordinary analog audio signals and converting them to digital signals that can be sent over the internet.

What does this mean? Well, it means that if you’re already paying a monthly bill for your internet usage, you can also use that connection to place free long distance phone calls!

The process works by utilizing VoIP technology to bypass the phone companies who charge for their services, and make calls directly online.

VoIP is not new technology by any means. Several companies have been providing it as a solution for many years! With the boom of high speed internet however, VoIP has received a windfall of attention and implementation. Now you’ll find the major telephone carriers setting up their own VoIP networks, which speaks to the success and potential of the technology.

In this introduction to VoIP, we will explain what the technology is, and how it works. Our goal is for you to have a baseline understanding of this communications solution, and to see how it could save you money and grow your business.
What is VoIP (Voice Over Internet Protocol)?
VoIP allows you to make phone calls over the internet, rather than with an analog phone line. With VoIP, a single phone is capable of managing multiple calls, and …

What is SD-Wan and How does it Work?

It is a common practice for businesses to implement different technologies to their IT systems as they grow, primarily as a way to transfer data and assets, and also to help the application process for shareholders, vendors, owners, etc.

As the years have gone by, IT has discovered that systems like SaaS and IaaS can hinder user experience and be clunky at times.

Further, opening the enterprise to the Internet and the cloud exposes major threat and compliance issues.

It is extremely challenging to protect the critical assets of an enterprise when applications are accessed by a diverse workforce, including employees, partners, contractors, vendors, and guests.

Enabling broadband on the Wide Area Network, or WAN,  makes the security requirements more acute, creating challenges for IT in balancing user experience, security, and complexity.
What is SD-Wan? 
As the name states, software-defined wide-area networks use software to control the connectivity, management and services between data centers and remote branches or cloud instances.

Like its elder technology sibling, software-defined networking, SD-WAN decouples the control plane from the data plane.

WANs use links such as multiprotocol label switching (MPLS), wireless, broadband, virtual private networks (VPNs) and the internet to give users in remote offices access to corporate applications, services and resources, allowing them to work regardless of location.

SD-WAN monitors the performance of WAN connections and manages traffic in an effort to maintain high speeds and optimize connectivity.

SD-WAN’s driving principle is to simplify the way big companies turn up new links to …