7 Security Questions You Should Be Asking Your VoIP Provider

7 Security Questions You Should Be Asking Your VoIP Provider

As VoIP services continue to advance, more and more businesses are now switching to this cloud-based phone system to experience it’s myriad of benefits. However, the security aspect of this cloud-based system still remains a concern among experts as incidences of fishing scams, phone hacking, and data breaches are still prevalent.

If you’re a business owner planning to switch your organization’s phone system to VoIP, there are some crucial questions regarding security that you must ask a prospective service provider before giving the go-ahead.

1. What protection do they offer against fraud attempts, fishing scams, and toll fraud?

An efficient cloud phone system should provide protection against a wide range of fraud and scam attempts by encrypting traffic using reset default pins. Millennia Technologies frequently runs vulnerability scans to check for attempts at data breach or other security threats. They also have a Security Response Team to respond to suspected breaches and mitigate the risks immediately.

2. How do they handle a DNS attack?

In a DNS attack, hundreds and thousands of hacked computers spam their targets with data requests, forcing the server to eventually crash. A professional VoIP vendor should use a combination of firewalls, redundant servers, and continuous monitoring to ensure none of their servers get clogged.

3. Do they comply with federal guidelines?

Don’t sign up for a VoIP service unless you have checked their credentials and compliance with the required federal security guidelines. A reputable service provider like Millennia Technologies complies with all the necessary standards and provides the highest level of data protection measures to keep your business safe.

4. What does the vendor do to minimize downtime?

For a business that operates round-the-clock, every minute of downtime could mean devastating losses. Unexpected weather conditions, DDoS attacks, a sudden influx of customers, breach of data, and other conditions can all cause downtime.

Your VoIP provider should be able to provide 99.99% uptime through continuous monitoring of their systems, frequent updates of their security features, and by using the most advanced technology available to keep the servers running.

5. What steps does the vendor take to protect data from unwarranted insiders?

Like all businesses should have a system to prevent unauthorized access to data, the VoIP providers should also have their own security rules in place. Millennia and Mitel enforce strict guidelines for employee and vendor behavior in addition to comprehensive checks in their internal functions. There is no reason for a customer to be at risk of an attack.

6. Will the Advanced Encryption Cause Any Problems With the Call Quality?

Since encryption requires processing time, VoIP calls are at some risk of experiencing jitters, latency issues, echo, and other aural distractions. However, the reputable vendors in the market have the necessary hardware and software needed to make encryption faster and non-disruptive to the end customers.

7. How can they prevent any fraudster from impersonating you?

The hijacking of inbound calls is not at all uncommon as scammers are known to impersonate customer service representatives and gather sensitive personal information. Reliable vendors have monitoring systems in place to prevent these incidences from occurring.

The Power is in Your Hands

Adopting a VoIP phone system means you’ll have complete power over the system’s functions while leaving the routine management to the vendor. Our company puts a high priority on customer security while offering all the benefits of a cloud-based phone system including easier scalability and lower overhead.

There’s no reason not to try VoIP.

If you’d like to discuss your phone system’s capabilities and see what’s possible for your business, give us a call at 616.249.9599.