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Improve Employee Retention with Upgraded Communications

Personnel costs are a considerable portion of any company’s budget, and high churn rates make that percentage skyrocket. Companies looking to reduce costs by improving employee retention need to take a proactive approach. Waiting until the exit interview to investigate why an employee decided to move on means the business missed out on the golden opportunity of identifying the obstacles and challenges its employees face.

Employees are the lifeblood of an organization, …

Four Ways Unified Communications Improves the Customer Service Experience

With online reviews being so easy to create and share, improving customer service is more important than ever before. In fact, it’s quickly become a top priority for 72 percent of businesses. Many call centers and service departments have switched to VoIP for cost savings, but integrating other unified communications can improve the experience even more.

Unified communication provides a high level of customers service. By combining UC tools like instant messaging, email, and …

Business Phone Systems: How Old is Too Old?

A business’s phone system acts as the primary method for communicating with clients. Uprooting the current system and replacing it with a new one is a delicate matter, so it’s tempting to go with the old adage—if it’s not broken, don’t fix it. However, just because something still works doesn’t mean it’s doing what it needs to be doing. Old phone systems may be draining more money out of your business …

Improve Your Company Culture With Secure Unified Communications

The importance of having strong and supportive company culture can never be underestimated. You want to build one that allows your workforce to thrive, but you’re not sure what steps to take to get there. What if we told you that small business Unified Communications (UC) is not only great for improving business operations, but also improving your company culture?

When you develop a system of communication within your organization that encourages creativity and …