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Answers to Your Top 7 Questions About Migrating from ShoreTel to Mitel Connect

When you tell me that ShoreTel has reached the end-of-life, what does that really mean?

Mitel acquired ShoreTel in 2017. The Connect platform changed in brand name only. The ShoreTel technology underpins the Mitel Connect platform, which is now called Mitel MiVoice Connect. Mitel announced the end-of-life of the ShoreTel 14.2 software and all previous software releases. And, while ShoreTel 14.2 will still be supported through December 2019, all future bug fixes …

TechTarget Feature: 8×8 X Series platform wins Network Innovation Award

By Alissa Irei

TechTarget has named the 8×8 X Series its latest Network Innovation Award winner. A cloud-based unified communications as a service, or UCaaS, platform that combines unified communications and contact center technologies, the X Series gives service agents built-in access to valuable organizational knowledge and resources — including enterprise employees with subject matter expertise — allowing them to practice better, more efficient customer care.

The platform facilitates enterprise-wide collaboration, for example, federating messaging among …

TalkingPointz Blog: 8×8 Differentiates New X Editions

By Sandra Gustavsen

Unified Communications as a Service (UCaaS) provider 8×8 recently introduced three new competitively-priced cloud-based user bundles, the 8×8 Virtual Office “X” Editions. Each of the new editions (X2, X5 and X8) comes with popular enterprise telephony and UC functions, but also more advanced capabilities not typically standard in competing UCaaS offers. The highest-end package, X8, is a particular differentiator for 8×8 as it incorporates inbound and outbound contact center features …

Improve Employee Retention with Upgraded Communications

Personnel costs are a considerable portion of any company’s budget, and high churn rates make that percentage skyrocket. Companies looking to reduce costs by improving employee retention need to take a proactive approach. Waiting until the exit interview to investigate why an employee decided to move on means the business missed out on the golden opportunity of identifying the obstacles and challenges its employees face.

Employees are the lifeblood of an organization, …